Overview
Hybrid
$40 - $60
Full Time
Skills
Database Administration
SQL
AWS
Azure
ServiceNow
JIRA
Job Details
Job Description:
Skillset:
- Good knowledge on SQL server database administration
- Minimum 3 years of experience
- Good Knowledge on cloud Platforms - AWS, Azure
- Experience with ticketing systems (ServiceNow, JIRA, etc.)
- Ability to work in a 24x7 support environment or rotational shifts
- Nice to have experience working with Monitoring tools : AWS CloudWatch, Datadog.
Responsibilities:
- Knowledge on Alert Monitoring, Reporting and Escalations.
- Able to handle Incident Management Process
- First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users)
- Escalate the incidents to L2 if not resolvable by L1
- SQL server health check including(CPU, Memory, Disk space usage, Blocking sessions, Job failures, Backup status, HADR status
- Knowledge on cloud environments-Azure and AWS
- Monitoring emails and tickets, tracking the ticketing tool, and addressing pending tickets to ensure timely closure.
- Position is 100% Remote.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.