Deskside Support Technician Level II

Overview

On Site
Depends on Experience
Contract - W2

Skills

Windows
ITSM
Active Directory

Job Details

Job Title: Deskside Support Technician (SECRET CLEARANCE REQUIRED)
Department: IT Services
Location: Washington, DC (Moving to Merrifield, VA in the future)

Role Type: Full-time (100% on-site)
 

About Our Client
Our client is a leading provider of IT services to several customers within the Department of Justice. They support a wide range of IT services, including help desk, deskside support, workstation engineering, managed print services, ITSM, Active Directory services, and video conferencing. Their mission is to deliver high-quality customer support with a focus on timeliness, professionalism, and customer satisfaction.
 

Job Description
We are seeking a dedicated Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program in Washington, DC. This program provides critical IT services to the Department of Justice, and the selected candidate will play a key role in ensuring high-quality support for end-user computing devices. The technician will provide deskside support, break/fix assistance, software installation, and printer diagnostics, all while ensuring that customer issues are resolved quickly and efficiently. This role involves working across multiple buildings in Washington, DC, and may require after-hours support for senior leadership offices.
 

Duties and Responsibilities

  • Provide deskside support for users by addressing tickets dispatched from the Service Desk or identified by on-site users.

  • Perform break/fix support for government-provided end-user devices, including replacing hard drives or batteries.

  • Install specialty software not pre-packaged in SCCM.

  • Remove devices from the network as directed by security.

  • Troubleshoot and diagnose issues with printers and install printer toner.

  • Provide technical support to senior management and leadership offices within the Department of Justice.

  • Prioritize work based on ticket and customer priority to ensure timely resolution.

  • Maintain ticket accuracy and updates in an ITSM ticketing system to meet service level agreements.
     

Required Experience/Skills

  • High School diploma with 5+ years of relevant experience in IT support.

  • Current Secret clearance and the ability to maintain it.

  • Strong customer service-oriented attitude.

  • Experience providing IT (Tier II) support in a Windows office environment.

  • Proficient in using ITSM ticketing systems.

  • Excellent written and verbal communication skills.
     

Nice-to-Haves

  • Experience working with Department of Justice components.
     

Education

  • High School diploma required; further education or certifications in IT support a plus.
     

Pay & Benefits Summary

  • Pay rate up to 43.50/h W2


Call-to-Action
Ready to make a difference in a high-stakes environment? Apply today to join a dedicated team supporting critical IT services for the Department of Justice!

Keyword | Keyword | Keyword | IT Support | Deskside Technician | Windows Environment | Secret Clearance | Tier II Support | ITSM | Department of Justice | Break/Fix | Customer Service | Printer Support

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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