NPE Intake Analyst Non-Production Environments

  • Atlanta, GA
  • Posted 8 hours ago | Updated 8 hours ago

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Acceptance Testing
BMC Remedy
Communication
Collaboration
IT Service Management
JIRA
Stakeholder Management
Performance Testing
Quality Assurance
Estimating
ServiceNow
Demand Forecasting
SLA

Job Details

Job Title: NPE Intake Analyst Non-Production Environments

Location: Atlanta GA (or) Bellevue WA (Hybrid)


Must Have Skills
Skill 1 Yrs of Exp Release
Skill 2 Yrs of Exp Service Request
Skill 3 Yrs of Exp ITSM Tools
Location -
Number of days onsite - 3 - 5 days
Atlanta GA or Bellevue WA


Key Responsibilities
Request Intake & Validation
Act as the single-entry point for all NPE requests from project/product delivery teams.
Validate requests for completeness (scope, approvals, dependencies, timing).
Provide effort/usage/cost estimates to stakeholders before committing resources.
Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).
Coordination & Communication
Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations.
Proactively communicate request progress, blockers, and approvals to requestors.
Work with Environment Manager for demand forecasting and scheduling feasibility.
Align with Incident Manager on access/service requests.
________________________________________
Required Skills & Experience
4 6 years in Release, Service Request, or Environment Coordination roles.
Experience to create jira dashboard/different metrics.
Familiarity with non-production environments and SDLC lifecycle.
Strong experience with ticketing/ITSM tools (ServiceNow, Jira, Remedy).
Ability to assess usage patterns and indicative cost implications of NPE requests.
Strong communication and stakeholder management skills, with experience supporting delivery teams. Nice to have :-
Telecommunication experience.
Understanding of E2E flow or architecture.
If they have testing background or experience, that will help to understand E2E flow.

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