Overview
On Site
$23 - $27
Contract - Independent
Contract - W2
Contract - 7 Month(s)
Skills
Computer Hardware
Help Desk
Technical Support
Information Security
Customer Service
Network
Tier 2
Job Details
Requisition Class: HDA: Help Desk Analyst 2
Job Title: 785912 - DRC-Help Desk Analyst 2-HDA2
Work Location: Franklin or Madison County, Ohio, US, (Onsite)
Estimated Start Date: 12/08/2025
Estimated End Date: 06/30/2026
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Description
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
Skills:
- Professional experience working with computers in a Help Desk/Support role Required, 1 Year
- Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise Required, 1 Year
- Strong Customer Service Skills Required, 1 Year
- Previous experience with ServiceNow Highly desired, 1 Year
- CompTIA A+ Certification Highly desired, 1 Year
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