Overview
Skills
Job Details
Requirements
Skill | Required / Desired | Amount | of Experience |
• Serves as the primary contact and an escalation contact for DOT telephony services. | Required | 7 | Years |
• Basic telephony systems configuration, troubleshooting and responsible for generating reporting. | Required | 7 | Years |
• Provide training to non-technical users in the field on telephone systems. | Required | 7 | Years |
• Ability to research and consult on communication problems with other IT professionals. | Required | 7 | Years |
• Ability to organize and follow simple to moderately complex and/or detailed technical procedures. | Required | 7 | Years |
• Documenting process and procedures related to technical field support activities. | Required | 7 | Years |
• Demonstrates knowledge and a working experience with ServiceNow call tracking system. | Required | 7 | Years |
• Ability to effectively communicate with external partners (AT&T, CenturyLink, etc.) to provide guidance on infrastructure needs. | Required | 7 | Years |