ServiceNow Project Leader

Overview

The ServiceNow Project Leader Leads Diplomatic Security's ServiceNow developmental strategy. Manages a matrixed team of different positions to lead all ServiceNow development projects. Will create ServiceNow strategy as well as lend a hand influencing ServiceNow software development projects. Leads integration with ESRI and other Geospatial tools. Should be able to act as ServiceNow Architect when an architect is unavailable. Should lead between 2-4 concurrent ServiceNow projects.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

• Project and Program Management support for multiple ServiceNow software projects for the operational environment following the DS/CTO Project Management methodology; manage projects within scope, budget, and schedule.
• Manage leadership-championed ServiceNow special projects - software projects identifying an IT solution and software upgrades and consolidation at the enterprise level.
• Develop ServiceNow Architecture in conjunction with current ServiceNow Architect
• Communicate past experience with ServiceNow Portfolio, Security best practices to current team to train on best practices
• Integrate ServiceNow with ESRI and other Geospatial Tools, including Department of State specific tools, such as Department of State Geospace
• Provide critical information to Senior Management to include data collection, discovery, gap analysis, cost impact analysis, and process improvement for many projects/tasks and quarterly key performance indicator monitoring initiatives.
• Manage, monitor, and report project risks, develop risk mitigation strategies, and escalate issues to the government as needed.
• Assist in the delivery of Security Authorization and Assessment (A&A) process and Risk Management Framework (RMF).
• Manage large efforts through the A&A process at DS and enable project integration with other Project Managers managing software development projects that need the Authority to Operate (ATO).
• Provide guidance and leadership to multiple teams supporting the project and ensuring a common goal is communicated and understood to deliver a quality product.
• Collaborate with intra- and inter-department resources and stakeholders to facilitate discussions and provide information dissemination in support of key mission initiatives
• Other duties as assigned.

Qualifications

• Project Management Professional (PMP) Certification
• Certified Information Security Manager (CISM) a plus
• Bachelor's Degree - Information or Computer Systems
• Experience handling multiple projects at once
• Experience taking over management of projects at different levels of completion
• Experience in integrating special calculations and geospatial tools into ServiceNow applications
• Top Secret Security Clearance.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
• Must possess problem-solving skills.
• Exceptional communication skills, both oral and written
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment.
• Must be able to be on-site in Rosslyn, VA.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $130,000.00 - USD $170,000.00 /Yr.