Systems Administrator II

Job Title: Systems Administrator Level 2

Job Summary:
We are seeking a Level 2 SharePoint Administrator to support and maintain its SharePoint environments, ensuring seamless collaboration and efficient document management. The role involves handling user access requests, troubleshooting SharePoint-related issues, and assisting in governance and compliance management. The ideal candidate should have experience working with SharePoint Online, SharePoint Server 2016, Power Platform, and Microsoft 365 tools.

Key Responsibilities:

SharePoint Administration & Maintenance:

• Support SharePoint Online and SharePoint Server 2016, including site collection management and content administration.
• Perform regular SharePoint patching and security updates.
• Handle permission management and access control requests.
• Support users with SharePoint site customizations, lists, libraries, and workflows.
• Assist with SharePoint migration and data provisioning tasks.

Incident & Ticket Management:

• Provide L2 support for troubleshooting SharePoint issues and responding to tickets for SharePoint Online and on-premises environments.
• Resolve issues related to Microsoft Teams integration, user permissions, and workflow automation.
• Support ticket resolution for other SaaS applications such as Jira, Confluence, Power Platform, and Zoom.
• Track and escalate complex issues to L3 administrators when necessary.
• Maintain custom automation for permission requests in SharePoint Online.
• Custom automation for site collection provisioning.
• Support integrations and data migrations.

Security & Compliance Management:

• Identify, notify, and remediate SharePoint security vulnerabilities.
• Ensure compliance with Microsoft 365 security policies, data retention rules, and governance frameworks.
• Assist with external user collaboration permissions and security restrictions.

Power Platform & Integrations:

• Support Power BI, Power Automate, and Power Apps administration.
• Manage license assignments for Power Platform, Jira, Confluence, Box, and Asana.
• Provide consulting support for citizen developers using Power Platform.

Collaboration & Documentation:

• Grant access to SharePoint workspaces and maintain documentation of site structures.
• Work with IT and business teams to enhance SharePoint functionality.
• Document issue resolutions, system configurations, and standard operating procedures.

Qualifications & Skills:

• Bachelors degree in IT, Computer Science, or related field.
• 3-5 years of experience in SharePoint administration and support.
• Strong understanding of SharePoint Online, SharePoint Server 2016, and Microsoft 365.
• Experience with SharePoint permissions, workflow creation, and content management.
• Familiarity with PowerShell scripting for SharePoint automation.
• Basic knowledge of Microsoft security policies, compliance frameworks, and access management.
• Strong problem-solving skills and ability to work in a fast-paced environment.

Preferred Qualifications:

• Microsoft 365 or SharePoint certification.
• Experience with Jira, Confluence, Power Platform, and third-party SharePoint tools.
• Understanding of SharePoint migration tools and best practices

Work Schedule & Support Coverage:
24x7 Support Environment (Rotational Shift).

About Compucom
Compucom is a leading provider of digital workplace services, dedicated to enhancing work experiences through innovative solutions that power the modern digital workplace.
We take pride in:

• Seamlessly integrating people, technology, and edge computing for a superior experience.
• Providing round-the-clock, 24/7/365 technology support for a completely smooth and uninterrupted service.
• Managing IT operations for some of the world's busiest enterprises, including five of the top ten Fortune 500 companies.

Why Choose Compucom:
Our mantra, "We create better work experiences," drives our mission to deliver experience-enhancing solutions that power todays digital workplace.

Key Stats:

• Supporting over 9 million devices worldwide, ensuring reliability at scale.
• Managing 8+ million service interactions annually, with an impressive 85% first-contact resolution rate, minimizing downtime.
• A powerhouse team of 7,000+ technology experts, holding more than 70,000 technical certifications across various IT domains.
• Trusted by 300+ leading enterprises , delivering customized IT solutions that drive productivity, efficiency, and innovation.
• Deep experience in handling IT ecosystems for high-demand industries, ensuring seamless digital transformations.

Equal Employment Opportunity :
Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.