Microsoft Exchange Engineer

Please find details for this position below:

Job Title: Microsoft Exchange Engineer

Work Location: Minneapolis, MN Hybrid, 3 days onsite a week, 4 days starting in Sept

Durations: 4 months+

Job Description:

Responsibilities:

• Provide technical support for Microsoft Exchange and Outlook-related issues on desktop environments.
• Troubleshoot and resolve user tickets related to email configuration, connectivity, and performance.
• Assist users with email setup, migration, and synchronization issues.
• Diagnose and fix problems related to email delivery, spam filtering, and mailbox management.
• Collaborate with other IT team members to ensure seamless integration and functionality of Exchange services.
• Maintain and update documentation related to Exchange and Outlook support procedures.
• Monitor and manage Exchange server health and performance.
• Conduct regular system checks and maintenance to prevent potential issues.
• Stay updated with the latest Exchange and Outlook features, updates, and best practices.
• Handle Tickets in Remedy and adhere with SLAs

Requirements:

• Proven experience in troubleshooting Microsoft Exchange and Outlook issues.
• Strong knowledge of desktop environments and email client configurations.
• Familiarity with Exchange server management and maintenance.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication skills to effectively assist users and explain technical concepts.
• Relevant certifications (e.g., Microsoft Certified: Exchange Server / Microsoft 365 Certified: Administrator) are a plus.
• Knowledge in Information technology process (ITIL certification)
• Experience in managing O365 is an add-on

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.