Overview
Skills
Job Details
About Ascendion
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for the world s leading brands
- Solve complex problems and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role
- Job Title: Technical Support
- Location:Mc Lean, Virginia
Position Information
We are seeking a proactive and customer-focused Technical Support Specialist to provide day-to-day ( BAU ) support in a fast-paced, service-oriented environment similar to an Apple Store model. This role involves supporting a variety of devices, operating systems, and network components, while also contributing to technology projects and business-impactful initiatives.
Key Responsibilities
- Provide front-line technical support for Macs, PCs, mobile devices, software applications, and networking issues.
- Deliver in-person and remote assistance to associates and customers, ensuring minimal downtime and optimal user experience.
- Perform asset management, including device configuration, deployment, and returns processing.
- Collaborate with IT and business teams to support both BAU operations and non-BAU projects (upgrades, rollouts, certifications, etc.).
- Troubleshoot hardware/software issues and document solutions to enhance the internal knowledge base.
- Identify recurring issues, propose improvements, and contribute to process optimization.
- Maintain excellent customer service standards, embodying a service bar mindset that prioritizes empathy, clarity, and efficiency.
Qualifications & Skills
- Strong understanding of Windows, macOS, iOS, and Android operating systems.
- Experience with network troubleshooting, VPNs, Wi-Fi, and common enterprise tools.
- Familiarity with ServiceNow or similar ticketing systems preferred.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to work independently and manage multiple priorities in a hybrid setup.
- Proactive attitude toward learning, process improvement, and professional development.
Salary and Other Compensation:Thesalaryfor this position is between$42,520 $50,360 annually.? Factors which may affect pay within this range may include geography/market, skills, education,experienceand other qualifications of the successful candidate.
Benefits:The Company offers the followingbenefits for this position, subject to applicable eligibility requirements:[medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan][long-term disability insurance] [short-term disability insurance] [personal daysaccruedeach calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State][12-15daysof paid vacation time] [6-8weeksof paid parental leaveafter a year of service] [9 paid holidays and 2 floating holidays per calendar year][AscendionLearning Management System][Tuition ReimbursementProgram]
Want to change the world? Let us know.
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