Production Support Analyst

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

We are seeking a dedicated Production Support Analyst to join our team and provide exceptional process and workflow support to our users. In this role, you will be responsible for maintaining and supporting applications/systems, as well as ensuring the smooth functioning of processes and workflows that are integral to the daily operations of our firm. Your expertise and attention to detail will be crucial in ensuring the efficiency and effectiveness of our systems, ultimately contributing to the overall success of our organization.

How you'll make an impact

What will you be doing?

• Concentrated on implementing improved business processes in addition to executing on the day-to-day configuration, support, and maintenance of our CRM platform and our coordinated Oracle CPQ
• This role is part technical project manager, part administrator and part Salesforce analyst
• Analyzing business requirements and translating those requirements into customized solutions; Implementing Salesforce solutions that enforce to platform best practices
• Handling data feeds; and Assisting in user training
• Additional duties include user account maintenance, reporting and dashboards, and workflow creations. Acts as liaison between users and applications development team
• Communicates clearly and concisely
• Troubleshoots a range of user workflow and process issues directly with the user, providing hands-on support
• Refers more complex problems to supervisors or other experts
• Contributes to work flow or process change and redesign to form a basic understanding of specific function
• Participates in meetings and continuing education to improve individual, departmental, and organizational performance
• Effectively works with other internal teams to triage and escalate issues that cannot be resolved by our team

About You

Required:

• Bachelor's degree
• Minimum 3 years relevant SalesForce experience
• Strong data leadership skills
• Outstanding verbal and written communication skills.

Preferred:

• Lightning Component development experience
• Experience with Salesforce platform programming languages. Saleforce.com Admin (ADM201 and ADM211) certified preferred
• Sales Cloud, Service Cloud and Developer certifications preferred
• Eager to learn and teach
• Positive attitude, patience, and high level customer service skills

#LI-LB3

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.