Overview
On Site
USD 70,000.00 - 90,000.00 per year
Full Time
Skills
Tier 2
Technical Support
Servers
Cloud Computing
Management
Tier 1
Collaboration
Documentation
Training
Tier 3
Customer Service
Communication
Managed Services
Microsoft Windows Server
Active Directory
Microsoft Office
Microsoft Azure
Microsoft Exchange
Network Operations
TCP/IP
VMware vSphere
Backup
Computer Hardware
Application Support
Microsoft
Cisco
VMware
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled and proactive Tier 2 Support Engineer to join our team in Canonsburg, Pennsylvania. In this role, you will leverage your technical expertise to troubleshoot and resolve complex IT issues, ensuring seamless functionality across servers, networks, and cloud systems. You will play a vital role in collaborating with clients and internal teams to provide efficient solutions and exceptional customer service.
Responsibilities:
Provide advanced technical support by diagnosing and resolving issues related to servers, networks, and cloud systems.
Manage and resolve escalated tickets and calls from Tier 1 support, ensuring timely and effective solutions.
Assist Tier 1 support team with basic issues when necessary, offering guidance and expertise.
Collaborate with team members to develop resolutions for customer challenges and document solutions.
Take ownership of customer interactions and ensure thorough follow-up until issues are fully resolved.
Maintain and update procedural documentation to reflect current practices and solutions.
Participate in ongoing certification training to enhance technical skills and knowledge.
Escalate complex issues to Tier 3 support when necessary and communicate critical incidents effectively.
Remain flexible to accommodate varying shifts, including holidays and weekends.
Provide high-quality customer service through clear and precise communication across all channels.
Requirements
Minimum of 5 years of experience in a managed services environment or similar role.
Proficiency in troubleshooting Microsoft Windows Server (2012/2016 and newer) and Active Directory.
Experience with Office365, Azure, and Microsoft Exchange.
Familiarity with network operations, including fundamental understanding of TCP/IP and Cisco technologies.
Hands-on experience with VMware vSphere 6.5 or higher.
Knowledge of backup technologies and security practices.
Strong skills in computer hardware and application support.
Industry certifications such as Microsoft, Cisco, or VMware are required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled and proactive Tier 2 Support Engineer to join our team in Canonsburg, Pennsylvania. In this role, you will leverage your technical expertise to troubleshoot and resolve complex IT issues, ensuring seamless functionality across servers, networks, and cloud systems. You will play a vital role in collaborating with clients and internal teams to provide efficient solutions and exceptional customer service.
Responsibilities:
Provide advanced technical support by diagnosing and resolving issues related to servers, networks, and cloud systems.
Manage and resolve escalated tickets and calls from Tier 1 support, ensuring timely and effective solutions.
Assist Tier 1 support team with basic issues when necessary, offering guidance and expertise.
Collaborate with team members to develop resolutions for customer challenges and document solutions.
Take ownership of customer interactions and ensure thorough follow-up until issues are fully resolved.
Maintain and update procedural documentation to reflect current practices and solutions.
Participate in ongoing certification training to enhance technical skills and knowledge.
Escalate complex issues to Tier 3 support when necessary and communicate critical incidents effectively.
Remain flexible to accommodate varying shifts, including holidays and weekends.
Provide high-quality customer service through clear and precise communication across all channels.
Requirements
Minimum of 5 years of experience in a managed services environment or similar role.
Proficiency in troubleshooting Microsoft Windows Server (2012/2016 and newer) and Active Directory.
Experience with Office365, Azure, and Microsoft Exchange.
Familiarity with network operations, including fundamental understanding of TCP/IP and Cisco technologies.
Hands-on experience with VMware vSphere 6.5 or higher.
Knowledge of backup technologies and security practices.
Strong skills in computer hardware and application support.
Industry certifications such as Microsoft, Cisco, or VMware are required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.