Application Engineer SME - Server Support

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Automotive

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

Harman Software Products operation teams provide ongoing maintenance and 24/7 support to our customers in the automotive industry. The team consists of highly technical engineers working on complex architectures and cloud deployments.

As an Application Engineering Subject Matter, you will own strategic accounts, demonstrate high levels of technical expertise and work closely with customers and engineering teams to provide top-of-class service.

What You Will Do

• Ensure timely resolution of customer issues and maintain high customer satisfaction
• Provide hands-on customer support and ticket handling
• Own and lead complex technical problems and escalations
• Work closely with cross-functional teams to ensure seamless integration and operation of applications
• Continuously monitor and enhance application performance, reliability, and scalability
• Actively participate in the requirements and architecture process
• Be part of the on-call rotation to provide 24/7 support

What You Need to Be Successful

• B.Sc. degree in Computer Science or equivalent
• 10+ years of experience in the software industry, in customer-oriented roles
• Strong technical knowledge and hands-on experience with Linux: Proficiency in Linux system administration, including scripting abilities
• Web and server architecture: In-depth understanding of web technologies and server architecture, including deployment and maintenance
• Networking architecture: Comprehensive knowledge of networking principles and hands-on experience with network configuration and troubleshooting
• Database management: Ability to read and manage databases, including SQL and NoSQL databases
• Excellent communication and interpersonal abilities
• Analytical mindset with a focus on problem-solving and process optimization
• Experience in managing and supporting customers from different regions
• Excellent customer service communication skills in English
• Ability to work flexible hours according to customers' needs
• Ability to work independently and take initiative
• Ability to build and maintain positive relationships with team members and customers

Bonus Points if You Have

• Proficiency in Java programming and development
• Software development and code analysis: Expertise in Java, C/C++, and scripting languages such as Perl, Python, shell, and Ant
• Understanding of security principles and practices
• Practical experience with networking technologies and protocols
• Familiarity with Elasticsearch, Oracle DB, and Postgres

What Makes You Eligible

• This position may require occasional travel (up to 10%) depending on business needs
• Work in the Novi, Michigan office (Hybrid - schedule)

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• "Be Brilliant" employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

#LI-Hybrid

#LI-JS247

Salary Ranges:

$ 87,750 - $ 128,700

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.