Overview
On Site
Full Time
Skills
IT Consulting
MSP
Hospitality
Tier 1
Computer Networking
TCP/IP
DHCP
DNS
Dragon NaturallySpeaking
Virtual Private Network
Tier 2
Technical Support
Supervision
Management
ITIL
Incident Management
Leadership
Team Management
Operational Efficiency
Communication
Help Desk
Operating Systems
Productivity
CompTIA
Microsoft
Remote Support
Law
Job Details
- JOB-7416
- Help Desk Manager
- Las Vegas, NV
- Permanent
- Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Help Desk Manager in Las Vegas, NV.
QUALIFICATIONS- Minimum three (3) years of experience working in an MSP.
- Experience working in a casino / hospitality environment.
- Proficient background in Tier 1 support with a proven ability to troubleshoot and resolve issues independently.
- Demonstrated ability to oversee the resolution of technical issues and service requests, warranting they are handled efficiently and effectively.
- Understand and troubleshoot networking issues, including TCP/IP, DHCP, DNS, and VPN.
- In-depth knowledge of Tier 2 troubleshooting and the ability to identify issues requiring escalation.
- Minimum of three (3) years of experience in a help desk or technical support role, with at least two (2) years in a supervisory or managerial position.
- Ability to work under pressure and manage multiple priorities.
- Familiarity with ITIL best practices and incident management processes.
- Experienced with Microsoft O365.
- Strong leadership and team management skills; foster a positive team environment and provide ongoing support to ensure team members meet their objectives.
- Documented experience showing effort to continuously evaluate and improve processes to enhance service quality and operational efficiency.
- Excellent communication skills and the ability to convey technical information to non-technical users.
- Possess extensive knowledge of help desk software, ticketing systems, operating systems, productivity software, and common business applications.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.