Genesys CloudCX Business Practice Architect

SummaryWe're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: * Challenge Conventions * Deliver outcomes unimagined * Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. #LI-RemoteDescription
Concentrix is looking for an accomplished and experienced Genesys Cloud CX Architect to join our expanding organization in its goal to be the Premier Systems Integrator and Managed Services Provider of the market-leading CCaaS platforms with this position focused on Genesys Cloud CX. We are looking for candidates who can immediately contribute to our customers' success.

Must be located in Central or Eastern Time Zone.

Your Impact:

• Provide technical product leadership within the Solution Architect and Development teams and throughout the Professional Services organization both in person and remotely
• Monitor Genesys product roadmap and communicate to pertinent stakeholders
• Identify new opportunities to leverage within Genesys platform, plus identify roadmap impacts to current processes/offerings
• Provide technical product expertise during sales opportunities
• Develop and deliver technical Proofs of Concept
• Develop and deliver technical presentations
• Build and demonstrate Genesys capabilities including Architect flows for inbound call, email, web messaging and other digital channels, ACD functionality such as telephony and skill based routing, outbound campaigns, quality assessment, workforce management
• Review RFP/SOW requirements while leading solution design and delivering/refining solution completion estimates in support of our sales organization.

Qualifications :

• 7 years of experience with technology solution delivery and integration, consulting experience working with Fortune 500 companies
• 4+ years of deep experience with Genesys Cloud CX, having completed multiple successful implementations/migrations of large enterprises
• Experience migrating from Genesys PureCloud a plus
• Knowledge of contact center tools and processes
• Experience with Amazon Web Services
• Experience with Azure, Google Cloud, Machine Learning, and Generative AI a plus
• Knowledge of other contact center platforms such as Amazon Connect a plus
• Experience interacting with customers, organization members, and senior-level personnel, potentially up to C-suite
• Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook.
• A bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent experience
• Genesys Cloud: AI - Digital Bots & Knowledge

Achieved the following certifications:

• Genesys Cloud CX: Professional
• Genesys Cloud CX: Architect
• Genesys Cloud CX: Developer

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary for this position is $114,864-180,501, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 01/12/2026

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