Overview
On Site
USD 19.00 - 24.00 per hour
Contract - W2
Contract - Independent
Skills
Recruiting
Collaboration
Service Level
Boost
Operational Efficiency
Organized
UPS
Customer Satisfaction
Management
Issue Tracking
Communication
Problem Solving
Conflict Resolution
Multitasking
IT Operations
Attention To Detail
Technical Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are currently hiring an IT Service Coordinator for our operations in Lancaster, Pennsylvania, United States. The main role of this position is to function as a dispatcher and triage for client tickets, collecting all necessary information and directing these to the suitable technical teams.
Responsibilities
Collect relevant information from the client ticket system and direct these to the correct technical team
Serve as the initial contact point for client inquiries and escalation issues
Collaborate with technical resources to delegate tickets ensuring deadlines and Service Level Agreements are met
Prioritize and track ticket requests based on urgency and business impact
Maintain clear and detail oriented communication with clients and team members via phone and email
Boost operational efficiency by keeping organized processes and ensuring no ticket request is overlooked
Conduct follow-ups to ensure client satisfaction and a high-quality experience
Handle multiple simultaneous calls and requests, effectively managing multiple tickets at any given time
Use expert computer knowledge for basic functions such as ticketing system and email handling.
Requirements
Excellent communication skills to interact effectively with users and understand their issues.
Strong problem-solving skills to identify and address user needs.
Ability to multitask and prioritize tasks according to their urgency.
Familiarity with IT operations
Strong knowledge of computer systems, networks, and software applications.
Proven experience in a customer support role, preferably in an IT environment.
Commitment to ongoing detail oriented development and learning in the field of IT support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are currently hiring an IT Service Coordinator for our operations in Lancaster, Pennsylvania, United States. The main role of this position is to function as a dispatcher and triage for client tickets, collecting all necessary information and directing these to the suitable technical teams.
Responsibilities
Collect relevant information from the client ticket system and direct these to the correct technical team
Serve as the initial contact point for client inquiries and escalation issues
Collaborate with technical resources to delegate tickets ensuring deadlines and Service Level Agreements are met
Prioritize and track ticket requests based on urgency and business impact
Maintain clear and detail oriented communication with clients and team members via phone and email
Boost operational efficiency by keeping organized processes and ensuring no ticket request is overlooked
Conduct follow-ups to ensure client satisfaction and a high-quality experience
Handle multiple simultaneous calls and requests, effectively managing multiple tickets at any given time
Use expert computer knowledge for basic functions such as ticketing system and email handling.
Requirements
Excellent communication skills to interact effectively with users and understand their issues.
Strong problem-solving skills to identify and address user needs.
Ability to multitask and prioritize tasks according to their urgency.
Familiarity with IT operations
Strong knowledge of computer systems, networks, and software applications.
Proven experience in a customer support role, preferably in an IT environment.
Commitment to ongoing detail oriented development and learning in the field of IT support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.