Overview
Remote
Contract - W2
Skills
IT Consulting
Product Support
Collections
Customer Service
Attention To Detail
Documentation
Research
Technical Support
Training
Acceptance Testing
Usability
Project Management
User Experience
Testing
Technical Writing
Accessibility
Collaboration
Promotions
Software Deployment
Release Notes
Team Management
Leadership
Communication
Law
Job Details
- JOB-7513
- TSDS Product Support Analyst
- REMOTE
- Contract
- Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a TSDS Product Support Analyst to join our team.
QUALIFICATIONS- Minimum of two (2) years of experience in the following:
- Texas Student Data System: LEA/vendor-level experience working with the TSDS and its data collections.
- Customer service with strong communication skills.
- Communication skills to effectively work with cross-functional teams.
- High level of accuracy and attention to detail in all documentation tasks.
- Training other team members.
PREFERRED- Minimum of eight (8) years of experience:
- Documenting software issues, release notes, and technical guides.
- Creating clear, concise, and comprehensive technical documentation.
RESPONSIBILITIES- Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions.
- Prioritize and escalate issues requiring deeper investigation or development team involvement.
- Serve as potential business point of contact for support-related meetings and/or communications.
- Gain necessary knowledge and understanding through available resources and training.
- Design and execute user acceptance testing (UAT) plans to validate functionality and usability of TSDS-related features.
- Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner and Project Management teams.
- Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience.
- Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards.
- Create comprehensive and clear technical documentation for end users.
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements.
- Collaborate closely with the Product Owner team to gather necessary information.
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
- Assist the Product Owner team with outreach to customers during peak TSDS data submission timeframes.
- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency
- (LEA) customers.
- Present outreach findings to the Product Owner team, management, and division leadership.
- Maintain regular communication with customers to understand their needs and concerns.
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law. - Minimum of two (2) years of experience in the following:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.