Overview
On Site
Contract - W2
Contract - Long Term
Skills
Windows
HELP DESK
Service Desk
Job Details
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Help Desk Technician
Long-term contract/ 4 years
Place of work: Bethesda, MD- Hybrid role- 3-days onsite- Prefer local candidates from DMV areas
Client: Federal ( Healthcare)
Job Description
Provides first-level technical support for OT/ICS system users, handles routine service requests, and supports incident response activities. Responsible for user support, basic troubleshooting, and coordination with higher-level technical staff.
Key Responsibilities
- Provide first-level technical support to system users
- Handle service requests and incident tickets
- Perform basic troubleshooting and problem resolution
- Coordinate with technical staff on complex issues
- Maintain help desk ticket system and documentation
- Support user account management activities
- Assist with system testing and validation activities
- Provide user training and guidance on system operations
Required Qualifications
Education: Associate degree in Information Technology or related field. Bachelor's degree preferred.
Experience:
- Minimum 3 years of help desk or technical support experience
- 2+ years supporting complex technical systems
- Experience with service desk tools and ticketing systems
- Knowledge of Windows operating systems and applications
- Understanding of basic networking and system concepts
Certifications:
- CompTIA A+ or equivalent technical certification
- ITIL Foundation certification preferred
- Microsoft certifications desired
Skills:
- Strong customer service and communication skills
- Experience with help desk tools and processes
- Basic troubleshooting and problem-solving abilities
- Knowledge of incident management procedures
- Patience and professionalism in user interactions
Thanks and Regards
Yamini D
Talent Acquisition Specialist
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