Overview
On Site
$60 - $70
Contract - W2
Contract - 12 Month(s)
Skills
ServiceNow
Chat
Job Details
Position: ServiceNow Consultant
Location: Arlington, VA
Duration: 12+ Months
Role Overview
A ServiceNow Consultant is responsible for designing, developing, and supporting ServiceNow s Virtual Agent (chatbot) solutions, integrating with ITSM modules and enhancing user self-service capabilities.
Key Responsibilities
- Develop and configure ServiceNow Virtual Agent and custom chat workflows.
- Integrate Virtual Agent with ITSM modules (Incident, Request, Change).
- Implement NLP (Natural Language Processing) and topic modeling for chat conversations.
- Collaborate with ServiceNow developers and UX designers to improve user experience.
- Create and maintain Virtual Agent Designer flows and decision trees.
- Configure integrations with third-party chat platforms (e.g., Microsoft Teams, Slack).
- Analyze performance metrics and continuously optimize Virtual Agent behavior.
Thanks,
Naveen S
Ph:
Email:
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