Onsite in Memphis Bilingual Help Desk

Overview

On Site
$20
Contract - W2
Contract - Independent

Job Details

Job Opportunity: Bilingual Service Desk Contractor

We are seeking a highly skilled Bilingual Service Desk Contractor to provide exceptional technical support and customer service to our diverse user base. The ideal candidate will be fluent in both Spanish and English, possess a solid IT foundation, and have the flexibility to work evenings, weekends, and certain holidays to meet the needs of a 24/7 support environment.

Position Overview:
In this role, you will serve as the first point of contact for users experiencing technical issues or needing assistance with computer systems, software applications, and network access. You will be responsible for troubleshooting problems, escalating complex issues to higher-level support teams, and ensuring that all interactions are handled with professionalism, accuracy, and urgency.

Key Responsibilities:

  • Provide first-line technical support for hardware, software, and network-related issues via phone, email, and remote support tools.

  • Communicate clearly and effectively with both Spanish and English-speaking users, ensuring a positive customer experience.

  • Diagnose and resolve common PC and peripheral issues, including installation, configuration, and connectivity problems.

  • Document all interactions, troubleshooting steps, and resolutions in the service desk ticketing system.

  • Escalate unresolved issues to appropriate support teams in a timely manner.

  • Follow established service desk procedures and maintain adherence to service level agreements (SLAs).

  • Support after-hours operations, including weekends and holidays, as part of the rotating schedule.

Key Requirements:

  • Bilingual proficiency in Spanish and English (verbal and written).

  • Strong customer service orientation with excellent communication skills.

  • Solid IT background, including experience in PC troubleshooting, software installation, and basic network support.

  • Ability to work flexible hours, including evenings, weekends, and select holidays.

  • Problem-solving mindset with the ability to remain calm and professional in high-pressure situations.

Preferred Qualifications:

  • Prior experience in a service desk or help desk environment.

  • Familiarity with IT service management tools (e.g., ServiceNow, Remedy, or similar).

  • Knowledge of Microsoft Windows, Office 365, and common enterprise applications.

***** s and those authorized to work in the US are encouraged to apply. ***** 
**** We are unable to sponsor candidates at this time. *****

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.