Overview
On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 2+ mo(s)
Skills
SERVICE DESK ENGINEER
END-USER SUPPORT
TECHNICAL SUPPORT
HELP DESK
HARDWARE
SOFTWARE
NETWORKS
Job Details
Integrated Talent Strategies (ITS) is seeking an experienced Service Desk Engineer in the Columbus, OH area to work for a top utility and energy company. This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.
Responsibilities:
Requirements:
About Integrated Talent Strategies (ITS):
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.
Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.
Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement. To learn more, go to or click below to directly contact your recruiter.
#LI-SR1
Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, and remote assistance.
- Troubleshoot and resolve issues related to Cisco AnyConnect VPN, Trellix endpoint protection, Office 365, and Windows 11.
- Create and maintain documentation on technical procedures and solutions.
- Collaborate with other IT teams to ensure timely resolution of incidents and service requests.
- Participate in the implementation of new systems and technologies to improve the overall IT infrastructure.
Requirements:
- Bachelor s degree from an accredited university or college in computer science, telecommunications, engineering, or related technical field.
- 3 years of direct end-user support experience. An equivalent combination of education and related experience may be considered.
- Excellent communication skills and strong customer service skills.
- Ability to work independently and as part of a team.
- Hybrid role which requires two days on-site in Columbus, OH.
About Integrated Talent Strategies (ITS):
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.
Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.
Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement. To learn more, go to or click below to directly contact your recruiter.
#LI-SR1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.