IT Helpdesk

Position: IT Support Technician

Location: Denver, CO (Hybrid role 3 Days onsite and 2 Days remote)

Duration: 12+ Months (Extendable)

Timings: 8:30 am to 5:30 pm

Description

Note: Please ensure that they know we do not cover parking and this would be on the vendor or contractor. This has been a spot of contention with the last two contracts.

IT Support Technician

• Essential Skills and Experience

  • Experience providing excellent customer service
  • Highly self-motivated and directed with keen attention to detail
  • 1+ years experience in technical support
  • Be tech savvy and able to learn new technology quickly
  • Exhibit a strong work ethic and responsible behavior and must maintain the confidentiality of information at all times
  • Familiarity with O365 and standard software suites.
  • Familiarity with Microsoft Admin Portals (Exchange, O365, Azure, etc.)
  • Curious and solutions focused
  • Solid documentation skills
  • Experience supporting Operating Systems and the O365 Suite
  • Excellent interpersonal skills with both technical and non-technical personnel.

  Good to Have

  • Experience with device endpoint management, including configuring, testing, and deploying machines using Autopilot/Intune or similar tools
  • Knowledge of SCCM, JAMF, or other endpoint management tools
  • Understanding of Active Directory (group policy management, Sites and Services, Users and Groups)
  • Experience with ServiceNow or similar ITSM software
  • Experience with project management, change management, and basic ITIL principles
  • Bachelor s degree in computer science or a related field
  • Experience or training in Design Thinking

  Other Considerations

  • Conditions include working inside, occasionally working around machines with moving parts/objects, and occasionally lifting devices or boxes weighing up to 50 pounds.
  • Occasional irregular hours, including evening and weekend work and monthly on-call rotation.