Overview
On Site
USD 40.00 per hour
Full Time
Skills
Microsoft Office
Internet
Web Browsers
Presentations
Media
McAfee
Antivirus
Adobe Acrobat
Business Software
Microsoft Windows
Microsoft
Google Chrome
System Documentation
IT Security
Customer Service
Teamwork
Collaboration
Problem Solving
Conflict Resolution
Documentation
IT Administration
Printers
Computer Networking
Android
Ethernet
LAN
WAN
Network Protocols
TCP/IP
DNS
Dragon NaturallySpeaking
DHCP
Software Installation
Training
Calendaring
Distribution
Inventory Control
Routers
Switches
Wireless Communication
Laptop
Computer Hardware
Software Troubleshooting
Mobile Devices
Reporting
Technical Support
Issue Tracking
Network
Management
Job Details
Date Posted: 07/23/2025
Hiring Organization: Rose International
Position Number: 485921
Industry: Government/Staffing
Job Title: Technical Support Analyst
Job Location: Warrenton, VA, USA, 20187
Work Model: Onsite
Shift: Regular
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 40.00
Max Hourly Rate($): 43.00
Must Have Skills/Attributes: Phone, Problem Management, Technical, Troubleshooting
Experience Desired: Document any changes to systems, update training and system documentation, (2 yrs)
**C2C is not available**
Job Description
REQUIRED SKILLS/ EXPERIENCE:
Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.): 3 Years
Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, AntiVirus Software, and various software: 3 Years
Basic knowledge with setup, configuration, and troubleshooting of mobile devices: 3 Years
Basic experience with the setup and support for IT presentations utilizing equipment and software: 3 Years
Basic experience with IT inventory control and reporting: 3 Years
Basic experience with IT staff training via in person or electronic media: 3 Years
Basic experience with analog and digital phone configuration and troubleshooting: 3 Years
Working knowledge and experience with computer application installation, administration, and training: 3 Years
Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively: 3 Years
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner: 3 Years
Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand: 3 Years
Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing: 3 Years
Must have the McAfee AntiVirus Software, Adobe Acrobat, and other commercial business software products to be considered: Required 3 Years
OTHER REQUIRED SKILLS/ EXPERIENCE
Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, all IT assets
Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems
Good understanding of Network and IT security
Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each
Possesses excellent customer service skills and is teamwork oriented
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner
Possesses good organization and time management skills
Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing
ABOUT THE ROLE:
Need a skilled Desktop/Technical Support Technician to support which is a medical facility that is being stood up. The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones).
ROLE/ RESPONSIBILITIES AND DUTIES INCLUDE:
The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems.
This position requires the following skills:
Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking
Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices
Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
Basic experience with IT inventory control, ticketing system and reporting
Basic experience with analog and digital phone configuration and troubleshooting
Resolve network and infrastructure issues
Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems
Identify security vulnerabilities and report security incidents promptly
Track end-user support activities through the ticketing system
Monitor network and computer systems performance
Coach and manage daily duties of the contracted on-site engineer
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 485921
Industry: Government/Staffing
Job Title: Technical Support Analyst
Job Location: Warrenton, VA, USA, 20187
Work Model: Onsite
Shift: Regular
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 40.00
Max Hourly Rate($): 43.00
Must Have Skills/Attributes: Phone, Problem Management, Technical, Troubleshooting
Experience Desired: Document any changes to systems, update training and system documentation, (2 yrs)
**C2C is not available**
Job Description
REQUIRED SKILLS/ EXPERIENCE:
Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.): 3 Years
Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, AntiVirus Software, and various software: 3 Years
Basic knowledge with setup, configuration, and troubleshooting of mobile devices: 3 Years
Basic experience with the setup and support for IT presentations utilizing equipment and software: 3 Years
Basic experience with IT inventory control and reporting: 3 Years
Basic experience with IT staff training via in person or electronic media: 3 Years
Basic experience with analog and digital phone configuration and troubleshooting: 3 Years
Working knowledge and experience with computer application installation, administration, and training: 3 Years
Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively: 3 Years
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner: 3 Years
Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand: 3 Years
Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing: 3 Years
Must have the McAfee AntiVirus Software, Adobe Acrobat, and other commercial business software products to be considered: Required 3 Years
OTHER REQUIRED SKILLS/ EXPERIENCE
Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, all IT assets
Document any changes to systems, update training and system documentation, and create new procedures to solutions and issues and problems
Good understanding of Network and IT security
Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each
Possesses excellent customer service skills and is teamwork oriented
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner
Possesses good organization and time management skills
Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing
ABOUT THE ROLE:
Need a skilled Desktop/Technical Support Technician to support which is a medical facility that is being stood up. The site will host about 200 IT devices (desktops, laptops, phones, printers, mobile phones).
ROLE/ RESPONSIBILITIES AND DUTIES INCLUDE:
The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems.
This position requires the following skills:
Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking
Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices
Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
Basic experience with IT inventory control, ticketing system and reporting
Basic experience with analog and digital phone configuration and troubleshooting
Resolve network and infrastructure issues
Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems
Identify security vulnerabilities and report security incidents promptly
Track end-user support activities through the ticketing system
Monitor network and computer systems performance
Coach and manage daily duties of the contracted on-site engineer
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.