Help Desk - $24 CTC - ONSITE (WI Resident/MUST Relocate to WI)

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 05 Month(s)

Skills

Call Center
Technical Support
Service Desk
Marketing Operations
Customer Service

Job Details

Job Description:

***Crop to Crop resumes are accepted
Location Requirement: Onsite or remote: Must be WI residents or willing to relocate to WI at the candidate's expense prior to start date. This position is 100% ONSITE.

Provides support to end users on a variety of IT issues, including but not limited to providing password and network access assistance. Identifying, researching, and resolving IT technical issues that are reported by State of Wisconsin employees, citizens, customers, and monitoring systems. Responds to telephone calls, email, and personnel requests for technical support. Provides support to both state agency employees and citizens in the access and use of State of Wisconsin applications. Documents, tracks, and monitors problems experienced with those applications to ensure a timely resolution and ability to spot trends. Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity. Applies knowledge of commonly used concepts, practices, and procedures within a Level 1 IT support field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising extensive independent judgment.

This contracting position will work within the Enterprise Service Desk team to perform the following responsibilities:

  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email, and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.

Required Skills:

  • Customer Service
  • Basic IT Troubleshooting
  • Call center experience = 6 mo. experience

Desired Skills:

  • Previous IT call center experience
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