Overview
On Site
$55 - $77 hourly
Contract - W2
Contract - Temp
Skills
Technical Support
Issue Tracking
Documentation
Service Level
SLA
Customer Satisfaction
Knowledge Base
CompTIA
Network+
Security+
Computer Hardware
Network
Remote Support
Microsoft Windows
OS X
Linux
Active Directory
Microsoft Office
IT Service Management
ServiceNow
JIRA
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Service Desk Technician Tier 1 in Doral, FL.
Key Tasks:
* Provide first-level technical support to end users across the organization
* Troubleshoot and resolve basic hardware, software, and network issues, escalating more complex problems to higher tiers
* Log and track incidents and service requests within a ticketing system, ensuring timely resolution and accurate documentation
* Meet Service Level Agreements (SLA) and maintain high levels of customer satisfaction
* Use knowledgebase articles and other resources to efficiently resolve user issues
REQUIREMENTS:
* CompTIA A+, Network+, Security+ certifications
* First-level support for hardware/software/network
* Ticketing systems and remote support tools
* Windows, macOS, Linux familiarity
* Active Directory, Microsoft 365
* ITSM tools (ServiceNow, Jira)
* Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Service Desk Technician Tier 1 in Doral, FL.
Key Tasks:
* Provide first-level technical support to end users across the organization
* Troubleshoot and resolve basic hardware, software, and network issues, escalating more complex problems to higher tiers
* Log and track incidents and service requests within a ticketing system, ensuring timely resolution and accurate documentation
* Meet Service Level Agreements (SLA) and maintain high levels of customer satisfaction
* Use knowledgebase articles and other resources to efficiently resolve user issues
REQUIREMENTS:
* CompTIA A+, Network+, Security+ certifications
* First-level support for hardware/software/network
* Ticketing systems and remote support tools
* Windows, macOS, Linux familiarity
* Active Directory, Microsoft 365
* ITSM tools (ServiceNow, Jira)
* Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.