Service now developer

Role: Service now Developer

First round of interview can be remote, second round of interview will be in-person interview in Mclean, VA.

The requirement is hybrid onsite in Mclean, VA.

Top Skills' Details

HAMPro, SAMPro and CMDB-Asset Management - > Need expert level knowledge on driving initiatives proactively / providing architecture level suggestions on based on where we are and where we want to go.

- ServiceNow - ITAM, ITRM, ITSM
- CMDB is a must now
- JavaScript - 5+ years
- Developing RestAPI's in ServiceNow and endpoints
- Merging ServiceNow environments experience
- Data pull experience from different ServiceNow platforms
- Understand the platform and do complex migration

Job Description

Capital One is building out a ServiceNow development team to help support the platform merger with DFS. The first step is going to assess environments and be able to propose to understand what needs to be done to merge Capital One and DFS. There are 9 openings that will be integrated with FTE teams to work together to figure out the roadblocks and understand those consequences. They will tackle assessment management of DFS first.

Modules:

ITAM - HAM is setup and SAMpro is looking to be setup, looking how to bring ITAM to CMDB
ITRM - very customized controls
ITSM
CMDB

Merging environments, integration and implementation
Developing some new to ingest from multiple ways
70% customizations
Flow, flow designer - sometimes they use this
CSM, IT Service
CSDM (want to use eventually)
Some CMDB, HAM, SAM

This role will administrate, maintain and support the ServiceNow platform and modules for three workstreams: IT Risk Management, IT Service Management, and IT Asset Management, which includes Incidents, Change, Release, Customized Workflows, Asset and CMDB, Discovery, Knowledge, and Self-Service Portal.

General Responsibilities:
Administrate, maintain and support the ServiceNow platform and modules such as Service Catalog, Event, Incident, Problem, Change, Release, Asset and CMDB, Discovery, Knowledge, and Self-Service Portal.
Configure and deploy new functionality using ServiceNow and related web technologies.
Understand business requirements and design solutions using ServiceNow modules and custom apps.
Ensure appropriate SDLC/Devops process is adhered to when promoting updates through the development/test/production environment.
Collaborate with management, business users, developers and various other stakeholders
Create supporting system documentation including requirement documents, design documents and training guides.
Work on issues and requests for platform assistance including end-user trouble inquiries, regular maintenance, enhancements, and defect fixes.
Contribute to the creation of custom reports and dashboards as well as generating KPIs and supporting metrics.
Develop solutions that require good knowledge of JavaScript and Glide.