Overview
Skills
Job Details
Detailed Job Description: (Please be specific with all job duties required by the hired candidate.)
This position is in the Bureau of Working Families (BWF), which administers a variety of programs to assist low-income individuals and families move towards self-sufficiency.
These programs include Temporary Assistance for Needy Families (TANF), CARES Worker Web (CWW), Wisconsin Works (W-2), Job Access Loans, Emergency Assistance, programs to serve the refugee populations, Community Services Block Grants, and the Skills Enhancement Grant.
Under the general direction of the Section Manager of the Bureau of Working Families (BWF) TANF Automation Section, this position is responsible for defining and implementing the business process changes that must be made to the CWW, W-2 and related programs information systems in relationship to changes in program policies and procedures, federal reporting, financial reporting, program monitoring, contracts, and audits. The position is also responsible for writing operation memoranda to explain to agency workers what is changing, how the associated new functionality will work and how the worker should enter information.
The Information Systems Business Automation Specialist for the CWW, W-2 and related programs is responsible for identifying and creating system business requirements for system changes needed because of new federal law and regulations, state law or administrative rules as well as W-2 and related programs policies. The changes will need to be incorporated into the major information systems that support W-2 and related programs, including:
- Client Assistance for Reemployment and Economic Support (CARES)
- CARES Worker Web (CWW)
- Wisconsin Work Programs (WWP)
- ACCESS
- MyACCESS and
- New systems needed to carry out program functions.
This position manages all aspects of major comprehensive information technology projects for CWW, W-2 and related programs on behalf of the Employment Program Business Area (EPBA). This includes ensuring that all phases of the software development life cycle are completed according to the needs of the business area, and all other project management responsibilities including documenting decision making, briefing bureau, division, and department management on the status of projects, resolving conflicts between project partners, communicating with stakeholders on complex topics, and post-implementation tasks.
As a program area liaison, this position works on projects with other bureaus within the Division, other Division's including the Division of Early Care and Education (childcare), the Division of Management Services (planning and budget), as well as the Secretary's Office. The position also works extensively with other Departments, such as the Department of Health Services (DHS) and its technical staff to ensure coordination of its programs/initiatives with BWF. Incumbents in this position must use their knowledge and experience to assist the Section's employees and other experienced Program and Policy Analysts in their day-to-day duties.
List any special qualifications & years of experience: (List any specific skills, software, or requirements the position will require. Optional format below)
Project Details (project overview, who the contractor will work with, soft skills needed, etc.):
Optional format: (Add as many lines as needed.)
Qualification | Desired Experience |
Leads automation activities, including but not limited to analyzing IT business systems; requirements gathering, writing technical documents such as operational memos and help text, metrics, checklists, user guides and manuals | 8 years |
Lead and perform user acceptance testing, scenario creation and defect identification and tracking.
| 8 years |
Evaluates system development procedures used to verify that programs function according to user requirements and conform to establishment guidelines | 8 years |
Acts as a liaison between business/program areas and IT developers and IT project managers. | 8 years |
Facilitates meetings relating to IT/IS maintenance, enhancements or projects as well as participate in such meetings as a subject matter expert on behalf of the business/program area | 8 years |
Experience with one or more of the following State of Wisconsin Systems. CARES Worker Web (CWW), CARES Mainframe, ACCESS, MyACCESS, MMIS, Wisconsin Work Programs (WWP), or BRITS | 2 years |
Recommends program improvements or corrections to programmers/developers in BITS. Identifies differences standards | 5 years |
Other Notes to Suppliers:
- Selected candidate will be required to provide personal equipment for remote work. Technical specifications of hardware are:
Home Internet Service: Minimum 20 Mbit down and 5 Mbit up. Capability to plug in network (cat 5a or better) cable to the computer.
Windows Computers
- Operating System: Windows 10
- Memory: Minimum 4 GB, Preferred 8 GB+
- Processor (CPU): Any 32-bit or 64-bit running 2 Gigahertz (GHz) or faster
- Graphics card that supports Direct3D 11 Video
- Installation of the latest VMware Horizon Client
Apple Computers
- Operating System: MacOS: 10.14, 10.15, or 11
- Memory: Minimum 4GB, preferred 8 GB+
- Processor (CPU): Any 64-bit Intel-based Mac or ARM M1-based Mac running in emulation with Rosetta 2
- Installation of the latest VMware Horizon Client
It is required to have full audio/video conferencing capabilities (camera and headset).
- ALL candidates must be located within the United States. ALL contact information must also be domestic. Absolutely no work outside of the US is allowed.
- Selected candidate will not be assigned specific work-space however, may be required to report in person as needed with minimal notice.
- An in-person interview may be required before a final hire is made. The hiring manager has discretion to allow phone or video interviews at any point during the process.
- Please provide three (3) business references for the interview.
- The selected candidate will be required to sign all onboarding documents as part of the onboarding process. Candidate will also be required to complete any security training as directed by the division, department, or agency.
- The selected candidate will be required to complete a criminal background check and any fingerprinting as required by the position.
- This position is budgeted for 1225 hours annually. Hours will be prorated the first year based on start date.
- DCF does not sponsor work visas, either at the time of hire or at any later date
- Suppliers must disclose any/all levels of sub-contracting and their respective supplier name(s).
- Selected candidate must provide copies of any/all certifications as part of the hiring process.
Please note the qualifications for this position per the contract:
Reviews, analyzes, and evaluates business systems and user needs. Writes operation memoranda and help text for agency workers to learn how to use new functionality. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standards, current and emerging technologies, and business process mapping and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Develops RFPs.
Business Analyst/Consultant capabilities with 5-8 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Independently, performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.