Technical Support Engineer - New Digital IT Inc. - Hybrid in Atlanta, GA, US | Dice.com

New Digital IT Inc.

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Technical Support Engineer

Hybrid in Atlanta, GA, US • Posted 60+ days ago • Updated 21 days ago

Contract Independent

Contract W2

No Travel Required

Hybrid

Depends on Experience

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Job Details

Skills

Analytical Skill
Debugging
KCS
Management
Network
Scalability
Technical Support
SQL
knowledge centered services
case management
root cause analysis
RCA
SaaS
PaaS
Enterprise Software
Escalation Management
Customer Service
Jira
Confluence
Ticketing system

Summary

Government Customer - or -

- Hybird ( Mon, Wed, Friday to be in office ) Or Remote

- Atlanta, GA, USA or Portland, OR, USA

- 5+ Years Experience

- Technical Support Engineer

- Customer Support for Enterprise Applications

- Experience in Supporting "Software Platform" Tech Support

- case Management

- Dig into and understand complex technical issues related to our products and related data sources from other software providers whose data we ingest.

- Useability problems
- Configuration issues
- Defects
- Performance issues
- Vendor issues affecting our products
- Network type issues
- Hardware issues (Phones)

Need to have good Network troubleshooting skills/experience
Need to understand data storage (SQL)
Need very strong analytical skills (They will primarily be debugging new issues)
Need to have more matured and effective log file analysis routines not just blindly dumping logs to next level (Not just vague searches Matured approach based on time periods, cross referencing logs and events or other logs, comparing good/bad logs, working backward from the log to find the triggering events)
Need to have a passion for creating knowledge articles KCS (knowledge centered services) is our scalability plan for support and we need staff who have a passion for documenting knowledge rather than hoarding knowledge. (Or having weak excuses not to document)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91001960
Position Id: 8689390
Posted 30+ days ago

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