ServiceNow Business Analyst - Hybrid - Longterm Contract - Trenton, NJ.- B3833B

Our direct client is looking for a ServiceNow Business Analyst for a Hybrid Long-term contract position in Trenton, NJ.

Note:
- Position is hybrid, requiring on-site work 2-3 days per week.
- this is a position requiring Technical knowledge and experience in configuring ServiceNow. 
- Must have experience creating and automating workflows in ServiceNow.

JOB DESCRIPTION:
- Need App Technical Specialist functioning as a Technical Business Analyst to work with DOL to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. 
- Must have workflow / config experience.
- Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with DOL staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. 
- The resource will also be responsible for identifying reports, SLAs, and KPIs.
- The agency can be flexible with on-site work down the line.
- There is a strong likelihood of an extension.
- Excellent effective communication skills, including listening, written, and verbal, are required.

Background: 
- Currently, the NJDOL is using BMC FootPrints for Help Desk and service request tickets but needs to expand the tool’s use to automate many existing workflows. 
- Most workflows are paper-based, and those that are not are managed via email.

Need: The resource is required to:
- Meet with various parties involved in each process to document current activities.
- Assess and determine if these activities can be streamlined.
- Gain consensus on the streamlined approach and build these processes into ServiceNow. Identify reports, SLAs, and KPIs to measure performance and timeliness.
- Possess an understanding of available business rules, triggers, criteria, and actions to construct these workflows' automation effectively.

Knowledge and Years of Experience
- ITIL/Service Management 
- ServiceNOW, FootPrints, or other ITSM tools experience  
- Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment 

SKILL MATRIX:
- Overall technical business analyst experience - Required 
- Workflow Configuration using ServiceNow - Required 
- Experience in automating workflows in a Service Management application - Required 
- Knowledge of ServiceNOW to automate workflow management - Required 
- Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools) - Required 
- Strong technical problem-solving skills experience - Required 
- ITIL/Service Management - Plus to have
- Experience communicating complex concepts to technical and non-technical stakeholders - Required
- Process improvement experience - Plus to have
- Ability to identify value-added steps and eliminate non-value-added steps in workflows - Plus to have
- Experience identifying and establishing KPIs and reports - Plus to have
- Bachelor’s Degree - Required

Question 1: What is your candidate's email address?
Question 2: Where does your candidate currently reside (City & State)?
Question 3: Does your candidate agree to the Hybrid schedule; 3 days onsite, 2 days remote?
Question 5: Please provide LinkedIn address if available.

Location: Hybrid 3 days onsite 2 days remote, 1 John Fitch Plaza, 2nd Floor, Trenton, NJ 08625.
Type: Long term contract

Please send resume to "jobs at etechnovision dot com" with B3833B in Subject for immediate consideration.