Principal VDI Desktop Engineer SME

***We are unable to sponsor for this permanent full-time role***

***Position is bonus eligible***

Prestigious Financial Institution is currently seeking a Principal VDI Desktop Engineer SME. Candidate will be responsible for improving the overall end user experience through automation and design. This position will be responsible for developing and improving the end-user desktop environment. The role will provide operational support for the existing and future end user computing architectures. Responsibilities also include designing solutions to support existing and future services and enhance security posture, while acting as a Subject Matter Expert (SME) for Desktop Engineering managed solutions.

Responsibilities:

Develop and implement engineering solutions for the desktop environment

Lead and manage technical projects from conception to completion

Packages application deployments for end-user environment using VMware AppStacks and similar technologies

Create technical specifications and architectural designs for complex solutions

Establish technical standards, best practices, and design patterns for the team

Research and evaluate emerging technologies to recommend strategic adoption

Preserves end user profile settings virtual desktop environments

Troubleshoots application installation, performance, and runtime issues within the desktop environments

Maintain and oversee Operating System base builds to include feature updates, software updates, and/or vulnerability remediation

Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment

Challenge the status quo with new ideas and drive innovation for the end user experience

Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments

Automate processes in the end-user experience space

Maintains and troubleshoot Office 365 environment

Troubleshoots production problems related to desktop and mobile software applications

Addresses problems of systems integration, compatibility, and multiple platforms

Assists in the evaluation and recommendation of application software packages, application integration and testing tools

Remove barriers and obstacles from end-user technology to enable the business

Provides tactical and strategic input on the overall End User experience

Provides on-call support according to assigned schedule

Documents changes, policies and procedures and drawings

Leads projects of various sizes and schedules

Provide technical expertise and guidance to the engineering team

Mentor members of the Desktop Engineering team

Perform other duties as assigned

Qualifications:

[Required] Understanding of risk and controls within processes

[Required] Proven ability to communicate effectively with stakeholders, team, and leadership

[Required] Ability to serve as the highest-level technical escalation point for complex issues

[Required] Demonstrated expertise in desktop engineering architecture and design

[Required] Ability to work proactively in identifying risks and proposing solutions

[Required] Ability to plan/manage/prioritize work to meet objectives of multiple priorities/projects

[Required] Strong presentation and communication skills

[Required] Strong analytical skills with an interest in designing innovative solutions

[Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel

[Required] Negotiation skills including listening and persuasion

[Required] Strong ability to use solution-oriented approach towards problem resolution

Technical Skills:

[Required] Experience supporting Windows desktop operating system environments

[Required] Experience deploying applications across enterprise desktop workstations using modern tools

[Required] Experience with a scripting language (PowerShell, Python, Terraform, etc.)

[Required] Minimum of 3+ years of experience with desktop management solutions

[Required] Minimum of 3+ years of experience with O365

[Required] Desktop Application Troubleshooting

[Required] Experience operating in a DevOps culture

[Required] Passion to identify, investigate, and drive new technology within the organization

Education and/or Experience:

[Required] Bachelor's degree in Computer Science, Information Technology or a related field or equivalent experience

[Required] Minimum 5 years of experience in desktop engineering or end-user computing roles

[Required] Minimum 3 years of experience in desktop engineering or end-user computing roles

Certificates or Licenses:

[Preferred] Relevant Microsoft certifications such as MCSE, Microsoft 365 Certified

[Preferred] Relevant Microsoft certifications such as Windows Virtual Desktop Specialty

[Preferred] Relevant VMware certifications such as Desktop and Mobility (VCP-DTM)