Solution Support Engineer

Requisition ID: 427628
Work Area: Solution and Product Management
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2-1

Original Posting Date: 06/23/25

Job Title: Solution Support Engineer

Location: Palo Alto, CA

Work Model: Hybrid work model

Purpose and Objective:

Ariba, Inc. seeks a Solution Support Engineer at our Palo Alto, CA location responsible for providing end users and customers with a technology driven industry-leading support experience.

Expectations and Tasks:

Create knowledge documents, tools and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers). Collaboration and Network. Maintain strong working relationships with cross-functional teams within SAP. Utilize and improve state of the art collaboration channels like swarming, communities etc. Drive SAP Support Strategy. Actively support SAPs Support transformation strategy. Handle sensitive escalated customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction. Escalate sensitive customer issues to component owner, creating an action plan and communicating it back to the customer beneficiary. Resolve known errors by means of SAP Notes, Knowledge Base Articles, info docs derived from solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters. Develop product specialization in at least one product area. Develop deeper technical skills such reading code, debugging, creation of small corrections where applicable. Proactive Support and Innovation Activities. Test internal systems to prevent future issues on customer's systems.

Education and Occupational Experience:

Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and one (1) year of experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study.

Qualifications/Skills and Competencies Experience:

Prior experience, internship or academic coursework must include each of the following:

• Database Systems;

• Programming Language: Java, JavaScript, Python, C++ or JSON;

• VBA programs for MS Office applications;

• Code refactoring, debugging, maintenance and Software development life cycle (SDLC) of applications;

• QA Testing; and

• Testing scalable Web based application.

Travel: N/A

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: The annual base salary for this position is $136,074. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $136,074 - $137,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 427628

Posted Date: Jun 23, 2025

Work Area: Solution and Product Management

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0%

Location: