ServiceNow HRSD Business Analyst

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ;/p>

Job Title: ServiceNow HRSD Business Analyst

Work Location: Sunnyvale, CA (Onsite)

Job Description:

• We are seeking a skilled HRSD Business Systems Analyst BSA to partner closely with the ServiceNow HRSD Architect and act as the bridge between HR business stakeholders and ITServiceNow development teams
• The HRSD BSA will gather and analyze requirements collaborate on designing HRSD solutions and ensure successful delivery of HR service management initiatives such as Configurable Workspace Now Assist Case
• Knowledge Management Employee Center Pro and Workday integrations
• In addition to project delivery the BSA will support BusinessAsUsual BAU activities including minor enhancements defect fixes incident triage and process improvements to ensure the ongoing stability and efficiency of HRSD services

Key Responsibilities

• Requirements Gathering Analysis
• Collaborate with HR stakeholders People Systems team to elicit document and prioritize requirements for HRSD modules with a focus on Configurable Workspace Now Assist Case
• Knowledge Management and Employee Center Pro
• Identify gaps in current HR processes and recommend solutions leveraging ServiceNow HRSD capabilities
• Solution Design Collaboration
• Partner with the ServiceNow HRSD Architect and development teams to design scalable efficient HRSD solutions
• Translate business needs into functional specifications user stories acceptance criteria and process flows
• Project Delivery Support
• Assist in sprint planning backlog grooming and prioritization of stories with HR business stakeholders
• Support SIT System Integration Testing and UAT User Acceptance Testing including test case preparation execution and validation for both new functionality and upgrade initiatives
• Configurable Workspace Implementation
• Support design testing and rollout of HR Agent Workspaces Configurable ensuring workflows are intuitive efficient and aligned with HR operational needs
• Now Assist Implementation
• Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations
• BusinessAsUsual BAU Support
• Support ongoing HRSD operations including minor enhancements defect fixes and incident triage
• Monitor and ensure adherence to SLAs for incident resolution and defect turnaround
• Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency
• Integration Data Support
• Work with teams to support Workday HCM and other HR system integrations
• Ensure data accuracy and consistency across HRSD modules and integrated systems
• Stakeholder Communication
• Act as a liaison between HR IT and development teams to ensure alignment on requirements timelines and priorities
• Facilitate workshops demos and training sessions as needed to ensure adoption of HRSD solutions
• Continuous Improvement
• Identify opportunities to enhance HRSD processes tools and agent experiences
• Stay updated on ServiceNow HRSD best practices new releases and emerging capabilities relevant to HR fulfillers

Required Skills Qualifications

• 6 years of experience as a Business Systems Analyst or similar role preferably in ServiceNow HRSD environments
• Strong understanding of HR processes such as HR case resolution knowledge management and Employee Relations
• Handson experience with Configurable Workspace Now Assist Case Knowledge Management and Employee Center Pro
• Familiarity with Workday HCM or other HR system integrations
• Understanding of ServiceNow platform concepts data model tables workflows and security model
• Ability to gather analyze and document business requirements functional specifications user stories and acceptance criteria
• Strong analytical and problemsolving skills with attention to detail
• Experience supporting BusinessAsUsual BAU operations including defect triage minor enhancements and incident resolution
• Experience working in Agile environments including sprint planning backlog management and stakeholder prioritization
• Ability to collaborate effectively with HR stakeholders IT teams developers and architects
• Strong facilitation skills for workshops demos and training sessions
• Excellent written and verbal communication skills with the ability to translate technical concepts to business users and vice versa
• Ability to influence and negotiate priorities with multiple stakeholders
• Knowledge of ServiceNow upgrade processes and best practices
• Experience with reporting and analytics within ServiceNow HRSD is a plus
  
  

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.