Overview
On Site
Contract - W2
Contract - Independent
Contract - Months Contract
Skills
Documentation
Operations
Mentor
Help Desk
Technical Support
Comptia
Help Desk Support
Level 2 Help Desk
Job Details
Job Title: Level 2 Help Desk Support Technician
Location: Buffalo, NY
Job Type: Contract W2
Overview:
Provide advanced technical support for escalated issues from Level 1, ensuring efficient resolution of complex problems affecting call center operations.
Key Responsibilities:
Diagnose and resolve advanced hardware, software, and network issues.
Collaborate with IT teams to implement solutions and improvements.
Maintain and update documentation for recurring issues and resolutions.
Train and mentor Level 1 technicians as needed.
Ensure compliance with company IT policies and procedures.
Qualifications:
Associate's degree in IT or related field; relevant certifications (e.g., CompTIA Network+, Microsoft Certified) preferred.
Minimum of 2 years of experience in a help desk or technical support role.
Strong analytical skills and attention to detail.
Excellent interpersonal and communication abilities.
Thanks and Regards,
Gopi M
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