IT Service Desk Manager (Recent Law Firm/Professional Services Experience Required) - HCM Staffing and Consulting - Hybrid in Washington D.C., DC, US | Dice.com

HCM Staffing and Consulting

Apply Now

IT Service Desk Manager (Recent Law Firm/Professional Services Experience Required)

Hybrid in Washington D.C., DC, US • Posted 17 hours ago • Updated 17 hours ago

Full Time

Hybrid

$136,000 - $185,000/yr

Apply Now

HCM Staffing and Consulting

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Fitment

Dice Job Match Score™

✨ Finding the perfect fit...

Job Details

Skills

Service Desk
Supervisor
Manager
Help Desk
end-user support
Miicrosoft Office Suite
computer and mobile device Operating systems
Application Software
Computer Hardware
Remote Access
Network connectivity
Microsoft Windows
Customer Service
Project Management

Summary

The Information Technology Department has an opening for an Information Technology (IT) Service Desk Manager in the Washington DC office. The IT Service Desk Manager is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of a superior customer service experience handling computer-related incident resolution and request fulfillment to end users firm wide in a fast paced 24/7 environment.
Responsibilities include but are not limited to:

Supervising the IT Service Desk Supervisor and IT Service Desk Analysts ensuring quality customer service to the firm.
Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
Scheduling the firm s Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment.
Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support.
Providing career development guidance to staff and recommending training paths.
Identifying metrics and collecting associated data to ensure optimal Service Desk operations.
Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner.
Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution.
Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues.
Reviewing, editing, and maintaining support services knowledge database.
Providing feedback to the Training Manager to ensure training programs meet the needs of the firm s end users.
Supervising planning and management of location specific projects; i.e., laptop replacement.
Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently.
Supporting, upholding, and encouraging compliance with all company computer related policies throughout the enterprise.
Supporting firm policies and procedures related to the Information Technology Department.

Qualifications:

Four-year college degree preferred; equivalent experience will be considered.
Minimum six years experience in providing end-user support.
Minimum of three years supervisory experience in a Help Desk or Service Desk environment.
Working knowledge of and technical experience providing support for computer related systems which include but are not limited to the following areas: computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity.
Expert knowledge in Windows operating systems and Microsoft Office Suite and/or related software
Strong leadership, interpersonal and customer service skills and personal initiative.
Proven project management skills and an ability work under time constraints to meet deadlines.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information.
Ability to strategically maintain financial/budgetary information.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to be a change agent and drive new firm initiatives.
Ability to demonstrate strategic focus.
Ability to define goals and follow though to achieve results.
Excellent organization and communications skills, both oral and written.
Ability to work in a fast-paced environment while exhibiting a strong attention to detail.
Flexibility to work additional hours, as necessary.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91121648
Position Id: 8807529
Posted 17 hours ago

Company Info

About HCM Staffing and Consulting

HCM is currently one of the fastest growing minority and veteran certified global staffing organizations. Our tremendous growth has been driven organically and through merger and acquisition. It's a truly exciting time to be part of our world class white glove delivery model to our client partners.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Service Desk Manager

Hybrid in Washington, District of Columbia

•

5d ago

Our client, a global law firm, is seeking an Information Technology (IT) Service Desk Manager in their Washington DC office. The IT Service Desk Manager is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of a superior customer service experience handling computer-related incident resolution and request fulfillment to end users firm wide in a fast paced 24/7 environment. Responsibilities include

Easy Apply

Full-time

$136,000 - $185,000

IT Service Desk Manager

Hybrid in Washington, District of Columbia

•

21d ago

The Information Technology Department of Arnold & Porter has an opening for an Information Technology (IT) Service Desk Manager in the Washington DC office. The IT Service Desk Manager is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of a superior customer service experience handling computer-related incident resolution and request fulfillment to end users firm wide in a fast paced 24/7 enviro

Full-time

$136,160 - $185,000

SIPR Service Desk Specialist

Alexandria, Virginia

•

Today

Overview GovCIO is currently hiring for a SIPR Service Desk Specialist. This position is located in Alexandria, VA and is an on-site position. Responsibilities Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs, services, and repair

Full-time

USD 65,000.00 - 74,000.00 per year

Tier 2 Technology Support Services

Washington, District of Columbia

•

Today

Position Overview We are seeking experienced and customer-focused Tier 2 Technology Support Services Contractors (IT Service Desk Representatives) to provide advanced technical support to users within a fast-paced, high-profile IT environment located in Southwest Washington, D.C. The ideal candidate will demonstrate strong technical troubleshooting skills, a professional customer service demeanor, and the ability to resolve complex issues related to software, hardware, mobile devices, and networ

Contract

IT Service Desk Manager (Recent Law Firm/Professional Services Experience Required)

HCM Staffing and Consulting

Dice Job Match Score™

Dice Job Match Score™

Job Details

Skills

Summary

Company Info

About HCM Staffing and Consulting

Similar Jobs

Dice Job Match Score™

Giardy Babila