VoIP Engineer

Position Title: VoIP Engineer

Employment Type: Direct Hire (W2, no c2c or third party vendors at this time)

Location: Bloomington, MN

Work Schedule: 5 Days Onsite

Salary Range: $ 65,000 - $80,000

No C2C or third-party vendors at this time

Ledgent Technology is partnering with a local managed service provider to identify a skilled Network/VoIP Engineer with strong expertise in networking and VoIP technologies. This role will focus on delivering reliable, secure, and efficient managed voice and networking solutions for a wide variety of clients.

Responsibilities

• Collaborate with customers, colleagues, and vendors to diagnose issues and design effective technical solutions that align with business needs.


• Troubleshoot and resolve VoIP-related problems including call quality issues, SIP trunking, QoS, phone features, and application-level concerns.


• Support, configure, and maintain phone systems, gateways, routers, switches, and related devices while ensuring minimal downtime.


• Provide proactive communication and service updates to clients and internal teams, maintaining a customer-first approach.


• Create user-friendly training materials, conduct training sessions, and support non-technical employees in adopting new systems.


• Lead and execute assigned projects end-to-end, including requirements gathering, diagnostic evaluation, project planning, network hardware procurement and installation, onsite device setup, testing, and system maintenance.


• Administer and maintain security processes on networks, firewalls, and voice platforms, ensuring compliance with best practices and industry standards.


• Monitor system performance, identify potential risks, and implement preventative measures to ensure optimal uptime and reliability.


• Document system configurations, updates, troubleshooting steps, and project deliverables for future reference and knowledge sharing.

Requirements

• Minimum 3+ years of professional experience with networking technologies, with a strong emphasis on VoIP solutions (e.g., SIP, RTP, QoS, call routing).


• Hands-on experience in a managed services provider (MSP) environment, supporting multiple clients across varied infrastructures.


• Strong knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, VPNs, and routing protocols.


• Experience configuring and supporting VoIP platforms and PBX systems (e.g., Cisco, Avaya, Mitel, 3CX, or similar).


• Familiarity with firewalls, switches, and routers from vendors such as Cisco, Fortinet, or Palo Alto.


• Ability to manage multiple projects simultaneously with strong organizational skills.


• Excellent communication skills with the ability to explain technical concepts to non-technical users.


• Proven problem-solving and troubleshooting skills, with the ability to work independently and as part of a team.


• Industry certifications (e.g., CCNA, CompTIA Network+, VoIP certifications) are a plus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.