Overview
On Site
USD 85,150.00 - 153,925.00 per year
Full Time
Skills
Logistics
Optimization
Security Operations
Help Desk
Regulatory Compliance
Leadership
Technical Support
Virtual Machines
SAN
Identity Management
Onboarding
Provisioning
Active Directory
Microsoft Office
Virtual Private Network
Network
Program Management
Continuous Improvement
Computer Science
Information Systems
IaaS
Computer Networking
DNS
Dragon NaturallySpeaking
DHCP
Firewall
Microsoft Windows
Linux
Operating Systems
ServiceNow
JIRA
Management
Facilitation
Stakeholder Engagement
Amazon Web Services
Microsoft Azure
Security+
Scripting
ITIL
Agile
Documentation
Communication
Collaboration
Cloud Computing
Cyber Security
Roadmaps
Market Analysis
Law
Job Details
Join us in transforming how technology serves those who serve.
At Leidos, we're not just delivering solutions - we're pioneering the future of defense and intelligence technology. Our diverse teams of innovators unite around a singular purpose: empowering our customers to succeed in their critical missions. We believe in leading with integrity, investing in our communities, and building sustainably for tomorrow.
Shape the future of digital defense.
Our Digital Modernization sector is at the forefront of next-generation technology, architecting cutting-edge solutions in cyber defense, logistics optimization, security operations, and decision intelligence. We're the minds behind the mission-critical systems that keep our nation secure.
Ready to engineer solutions that matter?
Primary Responsibilities
The Digital Modernization Sector at Leidos is seeking a dynamic Tier II Cloud Helpdesk Support Engineer to support cloud modernization initiatives for the United States Coast Guard (USCG) at Command, Control, Communication, Computer, Cyber, and Intelligence Service Center (C5ISC) in the Alexandria, VA area. This role is part of a high-impact program focused on delivering secure, scalable cloud solutions that enable operational agility and resilience across the USCG enterprise.
As a Tier II Cloud Helpdesk Support Engineer, this mid-level role is ideal for someone with hands-on experience in cloud-hosted environments, particularly AWS and Azure, and a strong foundation in troubleshooting and technical support. The successful candidate will play a critical role in resolving escalated issues, maintaining system uptime, and supporting our multi-cloud infrastructure. This role is essential to maintain operational integrity, security compliance, and performance across hybrid cloud deployments. You'll work closely with cloud engineers, cybersecurity analysts, and program leadership to drive continuous improvement and deliver value to the mission.
Key Responsibilities
Provide Tier II technical support for end users across the organization
Troubleshoot and resolve issues related to AWS and Azure-hosted services, including virtual machines, storage, networking, and identity management
Monitor cloud infrastructure performance and respond to alerts and incidents
Collaborate with Tier I support to escalate and resolve complex issues
Maintain documentation of support procedures and resolutions
Assist in onboarding/offboarding processes, including provisioning cloud resources
Support Active Directory, Office 365, VPN, and other enterprise tools
Participate in patching, updates, and routine maintenance of cloud-hosted systems
Work closely with developers, network engineers, and security teams to support cloud-based applications and services
Support cross-functional coordination across engineering, cybersecurity, and program management teams
Promote continuous improvement through feedback loops and process refinement
Ensure alignment with USCG mission priorities and Leidos delivery standards
Basic Qualifications:
Bachelor's degree in a related field (e.g., Computer Science, Information Systems, Business)
4+ years of experience in cloud infrastructure engineering.
Hands-on experience with AWS and Azure environments
Strong understanding of networking fundamentals, DNS, DHCP, and firewalls
Proficiency in Windows and Linux operating systems
Familiarity with ticketing systems (e.g., ServiceNow, Jira)
Ability to work independently and manage multiple priorities
Excellent facilitation, communication, and stakeholder engagement skills
Ability to work in a fast-paced, mission-driven environment
Certifications such as AWS SysOps Administrator, Azure Administrator, or CompTIA Security+
Preferred Qualifications
Prior experience supporting DHS, USCG, or other federal cloud modernization efforts
Experience with scripting
Experience with ITIL and Agile principles
Strong documentation, communication, and cross-functional collaboration skills.
Experience working with technical teams in cloud, cybersecurity, or enterprise IT environments
We're not looking for perfectly polished resumes or perfect fits. We're looking for people who break limits, ask hard questions, and don't wait to be told what's next. At Leidos, we're not following the roadmap - we're redrawing it.
Original Posting:
November 7, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $85,150.00 - $153,925.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
At Leidos, we're not just delivering solutions - we're pioneering the future of defense and intelligence technology. Our diverse teams of innovators unite around a singular purpose: empowering our customers to succeed in their critical missions. We believe in leading with integrity, investing in our communities, and building sustainably for tomorrow.
Shape the future of digital defense.
Our Digital Modernization sector is at the forefront of next-generation technology, architecting cutting-edge solutions in cyber defense, logistics optimization, security operations, and decision intelligence. We're the minds behind the mission-critical systems that keep our nation secure.
Ready to engineer solutions that matter?
Primary Responsibilities
The Digital Modernization Sector at Leidos is seeking a dynamic Tier II Cloud Helpdesk Support Engineer to support cloud modernization initiatives for the United States Coast Guard (USCG) at Command, Control, Communication, Computer, Cyber, and Intelligence Service Center (C5ISC) in the Alexandria, VA area. This role is part of a high-impact program focused on delivering secure, scalable cloud solutions that enable operational agility and resilience across the USCG enterprise.
As a Tier II Cloud Helpdesk Support Engineer, this mid-level role is ideal for someone with hands-on experience in cloud-hosted environments, particularly AWS and Azure, and a strong foundation in troubleshooting and technical support. The successful candidate will play a critical role in resolving escalated issues, maintaining system uptime, and supporting our multi-cloud infrastructure. This role is essential to maintain operational integrity, security compliance, and performance across hybrid cloud deployments. You'll work closely with cloud engineers, cybersecurity analysts, and program leadership to drive continuous improvement and deliver value to the mission.
Key Responsibilities
Provide Tier II technical support for end users across the organization
Troubleshoot and resolve issues related to AWS and Azure-hosted services, including virtual machines, storage, networking, and identity management
Monitor cloud infrastructure performance and respond to alerts and incidents
Collaborate with Tier I support to escalate and resolve complex issues
Maintain documentation of support procedures and resolutions
Assist in onboarding/offboarding processes, including provisioning cloud resources
Support Active Directory, Office 365, VPN, and other enterprise tools
Participate in patching, updates, and routine maintenance of cloud-hosted systems
Work closely with developers, network engineers, and security teams to support cloud-based applications and services
Support cross-functional coordination across engineering, cybersecurity, and program management teams
Promote continuous improvement through feedback loops and process refinement
Ensure alignment with USCG mission priorities and Leidos delivery standards
Basic Qualifications:
Bachelor's degree in a related field (e.g., Computer Science, Information Systems, Business)
4+ years of experience in cloud infrastructure engineering.
Hands-on experience with AWS and Azure environments
Strong understanding of networking fundamentals, DNS, DHCP, and firewalls
Proficiency in Windows and Linux operating systems
Familiarity with ticketing systems (e.g., ServiceNow, Jira)
Ability to work independently and manage multiple priorities
Excellent facilitation, communication, and stakeholder engagement skills
Ability to work in a fast-paced, mission-driven environment
Certifications such as AWS SysOps Administrator, Azure Administrator, or CompTIA Security+
Preferred Qualifications
Prior experience supporting DHS, USCG, or other federal cloud modernization efforts
Experience with scripting
Experience with ITIL and Agile principles
Strong documentation, communication, and cross-functional collaboration skills.
Experience working with technical teams in cloud, cybersecurity, or enterprise IT environments
We're not looking for perfectly polished resumes or perfect fits. We're looking for people who break limits, ask hard questions, and don't wait to be told what's next. At Leidos, we're not following the roadmap - we're redrawing it.
Original Posting:
November 7, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $85,150.00 - $153,925.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.