Overview
On Site
Full Time
Skills
Laptop
Tablet
Tier 3
Microsoft
Operating Systems
Computer Networking
Office Administration
Remote Support
Testing
Microsoft Azure
Microsoft Exchange
Cisco
Computer Hardware
Inventory
Knowledge Base
Training
Service Desk
Microsoft Windows
Scripting
Microsoft SCCM
MDT
Microsoft Deployment Toolkit
Windows PowerShell
Active Directory
GPO
Microsoft Technologies
Computer Management
Customer Experience
Service Level
RMM
ServiceNow
Root Cause Analysis
Microsoft Office
Printers
Communication
Attention To Detail
Analytical Skill
Problem Solving
Conflict Resolution
Customer Service
Shipping
SAP BASIS
Wholesale
Supply Chain Management
Logistics
Management
Partnership
Adobe AIR
Network
Job Details
Job Description
Position: Endpoint Engineer
Job Description:
Forward Air, Inc. is seeking an Endpoint Engineer who is responsible for developing, deploying, testing, and supporting all user endpoint devices including desktops, laptops, tablets, and cell phones. The Endpoint Engineer is also responsible for working tier 3 escalated issues, assisting other teams in the IT department with projects, and being the on-site face of IT for their location.
Core Responsibilities & Duties:
Qualifications:
Skills:
Forward Air is an Equal Opportunity Employer.
#DC #IND
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated "time-definite" basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "" publication
Position: Endpoint Engineer
Job Description:
Forward Air, Inc. is seeking an Endpoint Engineer who is responsible for developing, deploying, testing, and supporting all user endpoint devices including desktops, laptops, tablets, and cell phones. The Endpoint Engineer is also responsible for working tier 3 escalated issues, assisting other teams in the IT department with projects, and being the on-site face of IT for their location.
Core Responsibilities & Duties:
- Manage hardware imaging and deployment via Microsoft Intune
- Oversee the deployment of security patches for operating systems and desktop applications
- Provide tier three support across the enterprise for all software, hardware, and networking related issues
- Ensure all client requests and operational problems are updated/resolved within a timely manner
- In office support as well as remote support for locations without IT on site
- Assist other IT teams with testing, deployment, and troubleshooting of new software/hardware
- Utilize various Microsoft technologies such as Azure, Intune, Exchange
- Support Cisco conference room kits
- Take part in a monthly on-call rotation
- Maintain accurate hardware inventory
- Support all printers including laser and thermal
- Assist with maintaining internal knowledgebase and training of Service Desk
- Other duties as assigned
Qualifications:
- Bachelor's Degree or 6 years of equivalent work experience
- Minimum six year(s) of experience managing and supporting Windows desktop OS and managed endpoint administration at scale across an enterprise sized environment
- Strong understanding of the Windows Desktop OS architecture, packaging, scripting, and automated deployment tools (SCCM, MDT, PowerShell), MS Office Suite, Active Directory, GPO, and Bitlocker administration
- Experience managing desktop environments using Microsoft technologies for user and computer management, software updates, application installations and environment monitoring
- Passionate about delivering exceptional client experience and tier three support
- Able to work independently in a fast-paced environment with ability to change priorities on the fly
- Adheres to department and IT protocols, procedures, and service level agreements
- Experience working with RMM tools
- Experience working in ticketing systems, preferably ServiceNow
- Strong diagnostic and root cause analysis skills
Skills:
- Microsoft 365 Admin
- Experience with troubleshooting thermal printers
- Good time management skills and ability to meet deadlines
- Good analytical, logical thinking and problem-solving skills
- Strong understanding of the organization's goals and objectives
- Exceptional written and oral communication skills
- Ability to present ideas in user-friendly language to non-technical staff and end users
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
- Experience working in a team-oriented, collaborative environment
Forward Air is an Equal Opportunity Employer.
#DC #IND
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated "time-definite" basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "" publication
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.