Sr UX Researcher

Our West Michigan Client has a contract opportunity for a Sr UX Researcher to join their team. This role will foster data-driven decision making by uncovering actionable insights and developing future strategies that drive operational excellence. The ideal candidate is passionate about understanding user and business needs, mapping workflows, and translating research into clear recommendations for process and tool improvements. This is a remote role with onsite visits to Grand Rapids, MI once a month.

• Plan and execute qualitative and quantitative user research with both customers and internal users
• Analyze user behavioral and attitudinal data to uncover pain points and unmet needs
• Confidently bridge the gap between business stakeholder and UX
• Conduct a range of research methods including user interviews, usability testing, surveys, blueprinting, journey mapping, and concept testing
• Synthesize and present research findings in context to stakeholders
• Leverage human-centered design principles to develop journey maps, user personas, and jobs to be done
• Work closely with Product, Design, and Development teams to regularly integrate user feedback into the product design and development process
• Work in an Agile environment, coordinating projects by sprints
• Document internal processes and tools to support operational clarity and improvement

5+ years of experience with UX Research

Bachelor's or advanced degree in Human-Computer Interaction, Interaction Design, Cognitive Psychology, Computer Science, Visual Design, or a related field

Solid understanding of wireframes, user flows, and process flows

Experience with unmoderated testing and prototyping tools

Expert written and verbal communication skills and attention to detail

Preferred Experience

Experience working in SAFE Agile environments

Extensive experience with blueprinting and/or journey mapping

Hands-on experience with any of the following tools is preferred: Miro, Userzoom or UserTesting, QuestionPro, Recollective, Figma, FullStory, Medallia, and Microsoft Suite

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.