Senior Issue Management Consultant

Software Guidance & Assistance, Inc., (SGA), is searching for a Senior Issue Management Consultant for a CONTRACT assignment with one of our premier Financial Services clients for a Remote position.

Responsibilities:
The resource will report to the Issue Management Director and will work in collaboration with the Global Business & Risk Controls Team and the key constituents across the bank leading workstreams to support the enhancement and maintenance of Citi's enterprise issue management program. The Issue Management SVP will support initiatives to improve the ongoing operation of the program which includes policies, standards and execution related to issue identification, root cause analysis/evaluation, remediation, closure, monitoring, reporting, and escalation to promote comprehensive, consistent, accurate, and timely issue resolution. The role will require the individual to develop relationships with counterparts within the team and across Business and Functional units, amongst others. The individual will be required to lead workstreams and reviews, providing direction to a variety of stakeholders to produce a high quality of work product. The individual will regularly provide guidance to front line units across assigned projects and a range of business and functional areas. This individual will serve as a day-to-day lead for individual workstreams and will be responsible for the completion of assigned workstreams and reviews, escalating challenges and producing relevant presentations, while executing and ensuring the delivery of high-quality output. An initial focus will be on high-severity issues and those areas cited by regulators as requiring urgent remediation. Over time, Business-as-Usual (BAU) control issues and oversight of those issues will be the primary focus.

• Leads projects related to end-to-end issue management, including robust root cause analysis, remediation, and management reporting of identified issues in the control infrastructure and existing business processes.
• Completes projects in compliance with relevant policies that support consistent execution of root cause analyses using best practice techniques.
• Executes reporting processes that present progress updates and measurable results of program efficacy over time.
• Oversees the development of concise presentations for review by senior members of the team
• Evaluates business processes for efficiency and proper and effective controls with the assistance of the Director.
• Develops high-quality relationships with key stakeholders across the organization
• Anticipates next steps and challenges, where possible, to avoid delays or other pitfalls.
• Applies critical thought in evaluating business problems, articulates problem statement concisely and guides the development of logical, pragmatic control recommendations and solutions.

Required Skills:

• Degree from a top tier academic institution.
• A minimum of ten years of financial services experience.
• Demonstrated experience in leading / directing deliverables, providing recommendations and taking initiative on projects or team tasks.
• Ability to multi-task and be dynamic across a number of priorities.
• Highly organized with an ability to lead team members within individual workstreams or reviews.
• Track record of success in completing assigned tasks in a timely, high-quality manner.
• Capable of driving outcomes independently, solving problems independently and escalating issues as encountered.
• Excellent communication skills and the ability to interact with colleagues across disparate businesses, regions, and cultures.
• Experience in development of control frameworks, risk frameworks, controls development across business process or technology, possibly in a consulting or strategy role.
• Proficient with Microsoft Office suite, amongst other business applications.
• Demonstrated ability to work collaboratively within and across project teams, functional and business units.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.