Exchange Administrator

Position:  Exchange Administrator III

Position Summary:

The successful candidate will support an enterprise hybrid environment of Microsoft (MS) Exchange 2016/2019 and O365 environments on both unclassified and classified networks, supporting over 260,000 users across multiple AD domains.  The messaging environment consists of MS Exchange mail services (Client Access, Hub Transport, and Mailbox server roles), Intune Mobility Services, NetApp backup and restore solutions, along with UnitySync directory synchronization services.  The underlying infrastructure consists of physical servers, VMware Virtualization, and NetApp storage solutions.

The team member will use their expertise and knowledge in messaging and directory services to configure aspects of and provide messaging support to the MS Enterprise Exchange environment.  They will assist with all phases of planning, documenting, installing, managing, monitoring, and troubleshooting to maintain a high-availability Exchange environment.

Clearance Eligibility:  Active DoD – TS/SCI

Salary:  The salary offered will depend on education, certifications, length and relevance of work history, and professional experience.

DUTIES AND RESPONSIBILITIES:

• Supports the overall health of technologies associated with the Enterprise Messaging environment.
• Provides MS Enterprise Exchange operational configuration management support.
• Resolves Tier III messaging tickets.
• Configures antivirus products and HBSS as they relate to Exchange servers.
• Provides guidance and instruction (to include written documentation) such as Standard Operating Procedures (SOPs) and inputs into the knowledge management system repository to the service desk for handling standard message-related incidents and service requests.
• Provide documentation, guidance, and instruction to the Tier 1 and Tier II service desks for handling standard messaging-related incidents, work orders, and service requests.
• Monitors the health of messaging systems with provided event management tools.
• Implements monitoring tools thresholds and conducts proactive event remediation.
• Ensures that any latency is identified and mitigated/remediated upon discovery in accordance with required response times.
• Monitors availability of system upgrades.
• Provides analysis and remediation for Defense Information Systems Agency (DISA) Security Technical Implementation Guidelines (STIG) for all responsible technologies in preparation for annual Commanders Cyber Readiness Inspections (CCRI).

 COMPETENCIES:

• Good communication and interpersonal skills
• Ability to follow policies and procedures.
• Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions.
• Aptitude to address negative situations and positively resolve them.

Education and Certification Requirements:

• Professional series Certification (e.g. MCSE [AD or Exchange], MCITP [AD or Exchange])
• IAT III – (CISA, GCIH, GCED, CCNP Security, CASP or CISSP [Associate])

Background and Experience:

7 years of related experience with MS Exchange

Required Technical Skills:

• Experience with MS Exchange 2016 / 2019
• Experience with Office 365

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• General office environment.  Work is generally sedentary but may require movement about the office for up to 10% of the time.  The working environment is generally favorable.        Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.  Work is generally performed within an office environment, with standard office equipment available.
• Contractor site with 0-10% travel possible
• Possible off-hours work to support releases and outages.
• Occasional movement of small articles up to 10lbs
• Must be able to remain in a stationary position 50% of the time.
• Continually operates a computer and other office productivity machinery. 
• Occasionally required to move self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Continually required to communicate information and ideas so others will understand.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

 The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity Veterans/Disabled