Technical Program Manager

Position : Technical Program Manager
Location : NYC,NY
Duration :Long Term Contract

The Technical Program Manager, will help us to move faster by identifying, driving, and owning USCS and EDD Tech strategic initiatives that will accelerate our success. We are seeking an innovative individual with an enthusiastic, hard-working, technology mindset who can work well with a team developing solutions to drive engagement and dedication within our existing cardmember base and attract new customers to the Amex brand. The role will collaborate closely with business partners, Project Managers, Technical Engineers, and Leadership, to ensure completeness and efficiency of solutions while ensuring alignment to standards
Key requirements

Be the 'go getter' for USCS and EDD Tech, working with stakeholders across Technology to drive strategic programs
Navigate across the business to build strong working relationships with the team, business partners and senior leaders to improve collaboration, solve problems, identify, and remove roadblocks and create solutions to deliver results
Lead critical governance discussions and delivering program communication and training strategies.
Anticipates program risks, issues, and ensures that appropriate mitigation planning is in place to avoid compromising delivery
Own or provide key inputs into measurement and tracking of key goals, metrics, and executive level reporting.
Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan
Collaborate with leadership and internal partners to evaluate and develop insights on opportunities that influence the strategic direction of projects
Work across the program and partners to drive resolution of program and project level risk and issues.
Collaborate with the cross-platform-development teams on large programs
Collaborate with cross-functional teams, including product, engineering, and business stakeholders, to understand their data needs and deliver effective solutions.
Demonstrate inspiring leadership.
Excellent oral and written interpersonal skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders.
Demonstrated knowledge of project management process, project management software tools, templates, and management techniques
Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
Pro-active collaboration with ability to build trust through transparency of information and delivering on commitment
Proven ability to manage change in a dynamic environment and influence others without direct authority
Knowledge of Customer Marketing technology ecosystem and related programs is preferred
Strong understanding of software development life cycles (SDLC), agile methodologies, and engineering best practices
10+ years of experience in technical program or project management in a software or technology environment
Experience with tools like Jira, Confluence, Asana, or similar project management platforms.
Bachelor s degree in computer science, Engineering, or a related technical field
Familiarity with cloud platforms (AWS, Azure, Google Cloud Platform), DevOps practices, or AI/ML projects.
PMP, Agile, or Scrum certification