Overview
Skills
Job Details
Job Title: Network/Telecom Specialist Tier I
Location: 3700 Wake Forest Rd, Raleigh, NC 27609
Rate: $50.01/hr
Type: Onsite | Full-Time
Position Overview
The North Carolina Department of Information Technology (NCDIT) is seeking a Network/Telecom Specialist Tier I to join the E911 NMAC Network Operations Center (NOC). This role is responsible for monitoring and troubleshooting the AT&T ESInet (Emergency Services Internet Network), providing incident response, collaborating with site technicians and customers, and tracking issues to resolution.
Candidates will operate in a 24/7 environment, maintaining Service Level Agreements (SLAs) while ensuring high-quality client support and communication.
Key Responsibilities
Monitor and troubleshoot network systems and AT&T ESInet.
Provide incident response and resolution for network and telecom issues.
Communicate effectively with site technicians, clients, and internal teams.
Document system issues, resolutions, and maintain organized records.
Collaborate with cross-functional teams to ensure smooth operations.
Support VOIP technologies and network cabling/topology as needed.
Maintain compliance with established NOC processes and SLAs.
Required Skills & Qualifications
Bachelor s degree in Information Technology, Computer Science, or 3 5 years relevant experience.
3+ years experience with operating systems, networking, firewalls, switches, anti-virus, and system backups.
3+ years knowledge of at least one vendor: Juniper, VMware, Microsoft, Cisco.
Strong technical writing and documentation skills.
Knowledge of network cabling, classification, and topology.
Self-motivated, enthusiastic, and capable of handling multiple support cases.
Excellent client communication and customer service skills.
Preferred / Highly Desired Skills
3+ years experience in a NOC environment.
3+ years experience with VOIP technologies.
Ability to collaborate effectively in a team environment.