Desktop Support ( B shift)

B-Shift Line Support Location: Russells Point, OH 12 Months Contract
Job Description:
The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if incidents occur.
What will this person be working on:

• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems.
• Interaction with plant floor users and clients (to understand production line processes and customers)
• Support projects such as technology upgrades\implementations of Tier 1 computer systems.
• Review, understand and react to various monitoring systems for Tier 1 computer systems.

Position Success Criteria (Desired) - 'WANTS':

• Completed post-secondary education in Computer Science or equivalent related experience.
• Knowledge of computer applications and end-user computing devices
• Knowledge Windows 7/10/11, Active Directory, LAN/Networking
• Knowledge using MS-Office, and problem ticketing applications
• Knowledge of /UNIX environment
• Able to take level 1 support calls on the line /office
• Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices
• Ability to follow and document processes
• Ability to adapt/learn in a changing environment
• Experience with general IT processes and development methodologies
• Solid analysis, proven problem solving and decision-making skills
• Good time management and prioritization skills

Strong communication skills both verbal and written