Salesforce Agentforce Architect

2.1 Primary Job Duties and Tasks

The Office of Information Technology Services (OITS) is seeking multiple Salesforce Agentforce Architect (STC # 1220: Applications Architect (C. Advanced)) positions.

Collaborate with business analysts, project managers, and stakeholders to understand the

functional and non-functional requirements of the application.

Translate business requirements into architectural designs that align with business goals.

Design the overall system architecture and define how different components of the interact.

Create, customize, integrate, and optimize agents. Design workflows for agents.

Create, test, refine prompt templates; ensure agents understand context properly; limit

hallucinations; improve grounding of responses.

Mapping out the complete journey of an agent for various tasks and customer interactions, ensuring a logical and efficient flow.

Define topics, actions, decision flows, prompt templates, data sources, plan for security,

compliance, scaling.

Use Apex, Flows, APIs, possibly JavaScript or other languages; integrate

external systems; build custom actions; connect to external data sources via Data Cloud,

MuleSoft, etc.

Ensure agents have access to correct, up-to-date, properly governed data; configure data retrieval

(e.g. RAG retrieval augmented generation); manage knowledge bases and context.

Enabling Agentforce features in Salesforce orgs; configuring permissions, user roles; setting up

Agent Builder topics, actions, instructions.

Design strategies for scaling the application efficiently as user demand grows.

Ensure the application adheres to security best practices and compliance requirements.

2.2 Specific Knowledge, Skills and Abilities (KSAs)

3+ years of experience in Agentforce concepts: topics, actions, prompts, grounding, guardrails, Atlas Reasoning Engine, and integration patterns

3+ years of experience in with generative AI, prompt engineering, retrieval-augmented generation (RAG), natural language processing concepts, and responsible AI practices.

3+ years of experience in Salesforce declarative tools (flows, configuration, permission sets), coding in Apex, JavaScript, or Python.

3+ years of experience in API Architecture and data integration.
3+ years of experience in diagnosing issues, analyzing agent behavior, monitoring outputs, and implementing improvements.

3+ years of experience with Data mapping and interpreting large datasets

Ability to provide excellent customer support; meticulous quality of work and work product.