Desktop Support

Position: Desktop Support

Location: Cambridge, MA & Boston, MA

Duration: 12+ months contract

Desktop Engineer with Asset Mgmt & Pharma Domain.

Responsibilities:

• The Desktop Engineer will work closely with our IT team to provide technical support and resolve complex issues related to desktop hardware, software, and peripherals
• Design, implement, and maintain desktop infrastructure including hardware, software, and peripherals
• Troubleshoot and resolve complex issues related to desktop infrastructure
• Collaborate with IT team to ensure optimal performance and user experience
• Develop and maintain desktop standards and procedures
• Manage desktop security and compliance
• Develop and maintain desktop imaging and deployment processes
• Manage desktop inventory and asset tracking
• Evaluate and recommend new desktop technologies and solutions
• Provide training and support to end-users
• Oversee, guide, and support the team with new hire hardware deployments, PC refresh deployments, phones, and A/V meeting support as needed
• Mentor desktop team members
• Discuss development opportunities and challenges regarding both technical and people skills
• Be an active listener, offer support and encouragement when appropriate
• Use innovative methods and technologies to identify and solve problems related to performance, reliability, and availability of systems
• Additional duties may be assigned from time to time

Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required