Senior Manager, Technology Operations

When you join Sallie Mae, you become a champion for all students.

We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Senior Manager, Technology Operations will be responsible for ensuring the smooth and efficient functioning of our technology systems while aligning them with the organization's strategic goals.

What You'll Do

• Oversee the maintenance, optimization, and scalability of our technology infrastructure, including hardware, software, networks, and data centers, to ensure seamless operations.
• Evaluate, select, and implement appropriate technology systems and solutions to enhance operational efficiency, productivity, and user experience.
• Work closely with finance and executive teams to manage the technology operations budget, optimizing resource allocation while meeting business needs.
• Establish and enforce data security policies and procedures to safeguard sensitive information.
• Stay informed about emerging technologies, trends, and industry best practices. Identify and recommend innovative solutions to improve operational effectiveness and efficiency.
• Collaborate with cross-functional teams, including executive leadership, project managers, and business units, to understand technology requirements, align priorities, and deliver solutions that support organizational objectives.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum education, skills and experience required.

• Strong technical background and expertise in areas such as systems administration, network architecture, cloud technologies, and cybersecurity.
• Demonstrated experience in strategic planning, budgeting, and resource management.
• Excellent leadership and managerial skills, with a track record of successfully leading and developing high-performing teams.
• Business acumen and the ability to align technology initiatives with organizational objectives.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Up-to-date knowledge of industry trends, emerging technologies, and best practices in technology operations.

Preferred education, skills, and experience.

• Bachelor's degree in computer science, information technology, or a related field. Master's degree preferred.
• 5-7 years of experience in technology operations, infrastructure management, or a similar role, preferably in a complex organization.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Feeling your best helps you do your best:

Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.