ServiceNow Developer

Overview

LMI is seeking a skilled ServiceNow Developer to support our customers' configuration and development objectives. This is a fully remote position. A successful ServiceNow Developer will demonstrate competency in ServiceNow and understand the full implementation cycle of ServiceNow while upholding the highest standard of ethical behavior.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities

• Configure and customize core ServiceNow modules, such as GRC, ITSM, ITOM, HR, CSM, or other applications.

• Design, develop, and implement custom ServiceNow applications and modules to meet business requirements.

• Collaborate with stakeholders to gather requirements, understand business needs, and translate them into technical solutions within ServiceNow.

• Create and manage workflows and automated processes using ServiceNow's Flow Designer, Workflow Editor, and Business Rules.

• Build and customize UI components using ServiceNow's UI policies, UI actions, client scripts, and Glide scripting.

• Develop and implement solutions for platform administration, including user access management, system configuration, and performance monitoring.

• Perform unit testing and support user acceptance testing to ensure high-quality code and proper functionality.

• Develop and maintain technical documentation, including design documents, architecture diagrams, and user guides.

• Provide ongoing support and maintenance for existing ServiceNow implementations, resolving issues and applying upgrades as needed.

• Actively participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.

• Stay current with the latest ServiceNow releases and features, providing recommendations for platform improvements.

• Ensure compliance with security policies and best practices in ServiceNow development and data handling.

• Collaborate with IT teams to ensure integration with other enterprise systems, databases, and tools.

• Troubleshoot and resolve issues related to ServiceNow performance, functionality, and integrations.

• Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, pre-built Spokes, and other integration technologies.

Qualifications

Required Experience

• Demonstrated experience in development, implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment

• Demonstrated experience with ServiceNow platform capabilities in a client environment

• Demonstrated experience with the ServiceNow Business Rules and the scripting aspects of the ServiceNow Platform.

• This position requires five (5) or more years' work experience.

• Ability to pass a USPS background check

• Some travel may be required within CONUS only

• Undergraduate degree required. Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred.

Desired Experience

• Demonstrated experience with the development of ServiceNow modules, in one or more modules in the Strategic Portfolio Management (SPM) domain (APM, ITBM, PPM) or one or more modules in the Enterprise Asset Management domain.

• Demonstrated experience implement ServiceNow modules to clients in the US Federal Government

Desired Certifications

• ServiceNow Certified System Administrator

• ITIL

Target salary range: $75,000 - $100,000. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

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LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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