Overview
On Site
$90,000 - $94,000
Full Time
Skills
Process Improvement
Documentation
Communication
Procedure Manuals
BRD
FRD
SRS
Job Details
- Titles: Systems Operations Manager
Location: 29 Gallatin Pl, Brooklyn, NY 11201 Mon-Fri: 8 AM to 5 PM
Requirements Management for TABISObjective: Ensure business and system requirements are accurate, up-to-date, and aligned with stakeholder needs through close collaboration with the MTA Director of Payment Processing and Data Analysis and Reporting.
Key Tasks:- Collaborate with the MTA Director of Payment Processing and Data Analysis and Reporting to review and audit current TABIS requirement documents.
- Work jointly to identify outdated, redundant, or incomplete requirements and clarify existing pain points.
- Partner with the Director to gather updated business needs from business users, technical teams, and compliance officers.
- Collaborate on documenting updated requirements using standardized templates, ensuring inclusion of all relevant functional and non-functional details.
- Conduct joint validation sessions with stakeholders to review, incorporate feedback, and obtain formal sign-off on revised requirements.
- Coordinate with the Director to maintain version control and repository management of requirement documents.
- Establish an ongoing review process together, including a formal change request procedure.
- Align system changes through collaboration with the Director, development, and QA teams, ensuring traceability throughout development and deployment.
- Work together to evaluate and improve tools and templates used for requirements management.
Key Tasks:- Identify relevant procedure manuals: inventory existing documents and prioritize updates based on user impact and system changes.
- Work jointly with the Operations Manager to review current content for outdated instructions, screenshots, and terminology.
- Partner with the Operations Manager to gather updated TABIS information by consulting business analysts, developers, trainers, and end-users
- Coordinate with the Operations Manager to capture new, clear screenshots from test or live environments.
- Collaborate on updating manual content by revising instructions, inserting new screenshots, and maintaining formatting consistency
- Conduct joint reviews with the Operations Manager and other stakeholders to validate changes, verify technical accuracy and clarity, and obtain necessary signoffs
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