Cloud Engineer - Customer Success Services

Job Description

The Team

As a key member of Oracle Customer Success Services, you will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures you will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.

We have many openings within CSS as a Cloud Engineer and here are some of the teams you could work with:

You could work in one of our support teams, focusing on the following:

• Adaptability to work in a dynamic 24/7 environment
• Tracks and evaluates performance across various communication channels (Slack, Oracle Support, etc.) in real time to meet client SLAs
• Assists in resolving Cloud and Oracle Applications technical issues for both internal teams and external vendors
• Participates in the escalation process, acting as a bridge between the business and technology teams

You could work to develop value-add engineering capabilities that help deliver customer success (example: AI enablement across the SaaS and Apps delivery function). The org has a unique proximity to the customer and often needs to develop/deploy engineering configurations that are supported by a small but impactful 'in-house' engineering capability. This role will deliver cutting edge, innovative solutions to our customers which make an immediate impact to our customers.

• Partner with clients to enhance and fine-tune their existing integrations, ensuring they align with their evolving workflows and continue to deliver maximum value.
• Provide top-tier support by addressing and resolving client challenges proactively.
• Collaborate with internal teams (product, engineering, and support) to recommend and implement enhancements based on customer feedback and usage insights.
• Gain hands-on experience with cutting-edge integration tools and technologies, and receive ongoing training to develop your skills
• Act as a trusted partner to customers by regularly engaging with them to understand their needs, offering guidance
• Able to complete individual goals as well as work in a team environment.
• Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle, products a plus but not necessary.
• Help enable features and subsystems, such as on AI solutions, and help with operation's technical requirements.
• Design new scalable solutions for fast changing customer needs

What's in it for you:

• Significant investment in your professional development and a social network of resources and thought leaders inside Oracle.
• Fun and flexible work for the ideal work-life balance.
• An inspiring, inclusive, and multicultural community that values fresh perspectives.
• World-class professional training from industry experts.
• A defined career progression based on annual performance and personal development followed closely by a direct manager.
• The opportunity to engage with a variety of customers in multiple areas.
• Competitive pay and excellent benefits that will help you do your best work.

If you are interested in working at Oracle and you have more than 2 years of professional full-time work experience (excluding internships, research and/or teaching assistant roles, and/or military experience), please apply to Oracle's experienced job openings. For information on currently open positions at Oracle, please visit ;/strong>

Career Level - IC1

Responsibilities

What you will bring:

• Use Oracle internal tools, resources, and network to learn and stay up to date with on innovation and leading technologies.
• Love & passion for customer success.
• Contribute as a team member on customer projects together with Oracle experts and leaders.
• Consult with clients to understand their business requirements and map them to our solutions and services.
• Support Customer relationships with CSS focused on collaborative, long-term partnerships.
• Able to demonstrate time management.
• Able to complete individual goals as well as work in a team environment.
• Ability to collaborate and present concepts clearly.
• Innovation: You're open to new ideas and challenges
• Agility: You're a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go.
• Drive: You have a "roll-up-the-sleeves" and "get the job done" attitude.
• Resilient and capable of working effectively under pressure.
• Strong organization, negotiation, and planning skills.
• High energy: You're optimistic, always eager to interact and influence people.
• Teamwork: You're a fantastic team player who also loves smashing individual goals.
• Critical thinking: You're a natural strategist who can analyze situations, identify issues, and solve problems creatively.

Objective Minimum Qualifications:

To be considered for a Cloud Engineer position in the Customer Success Services org, you must possess the Objective Minimum Qualifications (OMQs) below. Please ensure that your application clearly indicates that you meet these OMQs, either on your resume and/or by uploading additional documents such as a transcript.

• Have a Bachelor's degree in Computer Science, Computer Engineering, or an equivalent science/engineering field by August 2025.
• Have completed at least one internship, research assistantship, teaching assistantship, or equivalent practical experience working in the relevant technical areas noted above.
• Reside in the United States and/or attend a university in the US.
• Able to acquire work authorization in the US in 2025.

Preferred Qualification:

• Minimum 3.0 GPA

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $30.29 to $60.63 per hour; from: $63,000 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.