Overview
On Site
USD 38.00 - 44.00 per hour
Full Time
Skills
Remote Support
Process Engineering
User Experience
Network Design
Wireless Communication
Internet
Routers
Research
Computer Networking
Reliability Engineering
Collaboration
Workflow
Technical Support
Yardi
Video
Management
Gmail
Active Directory
Microsoft Windows
Operating Systems
Disk Imaging
Software Deployment
Communication
Computer Hardware
Network
Training
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this Contract-to-Permanent position, you will play a crucial role in ensuring the seamless operation and support of IT systems, hardware, and software across the organization. This role involves hands-on technical support, troubleshooting, and process development to enhance efficiency and user experience.
Responsibilities:
Upgrade and maintain property network infrastructure, including routers, modems, Wi-Fi extenders, and access points, to ensure stable and improved internet connections.
Set up, configure, and deploy new IT equipment while providing users with clear guidance on software systems.
Perform system troubleshooting and maintenance for onsite devices such as computers, routers, televisions, and other equipment.
Research, recommend, and implement hardware and networking solutions to address technical challenges and improve system reliability.
Document processes, develop training materials, and ensure employees are well-versed in company procedures and software systems.
Collaborate with corporate team members to understand their software usage, workflows, and challenges, providing tailored IT support.
Assist in learning and managing the administrative side of software systems, including Yardi, ePremium, and BlueMoon.
Conduct video calls or site visits to assess office IT setups, ensuring all hardware and software are accounted for and functional.
Manage Gmail administration and user accounts once proficiency in other systems and processes has been demonstrated.
Requirements
Proficiency in PC desktop workstation setup and maintenance.
Hands-on experience with Active Directory administration.
Strong knowledge of desktop hardware components and configurations.
Familiarity with Microsoft Windows 10 operating system.
Expertise in desktop imaging and software deployment.
Excellent communication skills to explain technical concepts to non-technical users.
Ability to troubleshoot and resolve hardware and network issues effectively.
Experience in documenting processes and developing training resources.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this Contract-to-Permanent position, you will play a crucial role in ensuring the seamless operation and support of IT systems, hardware, and software across the organization. This role involves hands-on technical support, troubleshooting, and process development to enhance efficiency and user experience.
Responsibilities:
Upgrade and maintain property network infrastructure, including routers, modems, Wi-Fi extenders, and access points, to ensure stable and improved internet connections.
Set up, configure, and deploy new IT equipment while providing users with clear guidance on software systems.
Perform system troubleshooting and maintenance for onsite devices such as computers, routers, televisions, and other equipment.
Research, recommend, and implement hardware and networking solutions to address technical challenges and improve system reliability.
Document processes, develop training materials, and ensure employees are well-versed in company procedures and software systems.
Collaborate with corporate team members to understand their software usage, workflows, and challenges, providing tailored IT support.
Assist in learning and managing the administrative side of software systems, including Yardi, ePremium, and BlueMoon.
Conduct video calls or site visits to assess office IT setups, ensuring all hardware and software are accounted for and functional.
Manage Gmail administration and user accounts once proficiency in other systems and processes has been demonstrated.
Requirements
Proficiency in PC desktop workstation setup and maintenance.
Hands-on experience with Active Directory administration.
Strong knowledge of desktop hardware components and configurations.
Familiarity with Microsoft Windows 10 operating system.
Expertise in desktop imaging and software deployment.
Excellent communication skills to explain technical concepts to non-technical users.
Ability to troubleshoot and resolve hardware and network issues effectively.
Experience in documenting processes and developing training resources.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.