Product Manager : Maintenance & Light Repair or Collision Parts

Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Michigan Warren Tech Center three times per week, at minimum or other frequency dictated by the business. This job may be eligible for relocation benefits.

The Role:

At GM, we are at the forefront of the maintenance, light repair and collision service parts business featuring our GM Genuine and ACDelco service parts brands. Our focus on providing a world class service parts portfolio for both GM and non-GM vehicles (ICE and EV) is helping shape the future of vehicle service. We are looking for passionate, driven individuals to join our team as a Product Manager for Maintenance & Light Repair or Collision Repair and contribute to these growing service areas.

The Product Manager is a dynamic role within GM Customer Care & Aftersales that crosses many different functional areas and regions. This position requires creativity, initiative, collaboration, strong technical skills, and excellent communications.

The Product Manager role provides the ability for the selected candidate to be the "CEO" of their product line, responsible for supporting the current and future service and collision parts needs for all GM and some non-GM vehicle brands. This unique job allows the candidate to learn all facets of the aftersales business, including launch and lifecycle of parts, sales, marketing, finance, pricing, supply chain, and engineering. Job requires a high level of initiative to understand customer needs, evaluate competitive actions, build supplier relationships, and optimize product line profitability.

What You'll Do (Responsibilities):

• Perform ownership actions to position the product portfolio to be the market leader, generating enhanced revenue and profitability.
• High-level of independent judgment and the ability to make and influence decisions regularly. The selected candidate will become the subject matter expert for their category of parts.

• Maintenance of Product Lines - including pricing, addition and deletion of products (including new product launches where appropriate)
• Coordinates input from internal/external customers to better understand customer needs and/or perceptions for market positioning, pricing, and coverage
• Gather, analyze and interpret market trends and competitive data to develop a Playbook to act upon in managing product portfolio
• Prepares presentations on area of expertise including product line reviews
• Actively identifies new areas for learning and continues development of skills and competencies
• Assemble and lead cross functional work teams (run Product Management Team Meetings)
• Assist Financial team with pricing recommendations
• Assist with strategic marketing recommendations, Promotional Ideas, Supplier Funding
• Create Statement of Requirements Marketing for Purchasing Request for Quotes
• Supplier Liaison as required to improve and/or maintain optimal performance
• Investigates and provides solutions to unusual and difficult problems utilizing multiple sources (e.g. suppliers, market research, teams, customers, field personnel)
• Keeps management and teams informed of developments as needed
• Occasional visits to suppliers
• Handle special assignments, investigations and confidential reports
• Ability to work well within a complex team environment and desire to share learnings with team
• Must be Creative, Results Oriented, Disciplined and a Self-Starter with a constant desire to learn
• Exhibit GM's Cultural Behaviors: Win with integrity, Commit to customers, Speak fearlessly, Move with urgency, Be inclusive, Lead as one team, Own the outcome

Additional Job Description

Yours Skills & Abilities (Required Qualifications):

• Bachelor's degree or equivalent experience
• High level of analytical ability, capable of working with multiple sources of data
• Strong organizational and planning skills
• Demonstrated job related technical and professional skills
• Highly skilled in MS Office tools
• High Level of Written and Oral Communication Capabilities
• Strong Understanding of Financial Principles
• Experience in leading projects

What Can Give You a Competitive Edge (Preferred Qualifications):

• 3 years GM Customer Care and Aftersales experience or equivalent
• Project Management experience or certificate (PMP is a plus)
• Familiarity with both the OEM service parts business and IAM service parts business
• Automotive OEM and/or Aftermarket parts and service experience
• Experience with dealer network, national retailers, collision repair networks and aftermarket parts distribution & IAM repair
• Ability to extract, filter, and transform data from multiple sources (Microsoft Excel, Access, EUC tables, CCADA tables, Smart Tool, Databricks, PrintSite, Mainframe user knowledge a plus)
• High level of analytical skills, business acumen, and the ability to make data-driven decisions

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

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